reputed company Agent

Job Description: Join us and help us create lifelong readers! Position: reputed company Agent - Full time - $20.00 Hour Location: Remote Hours 10:00 am- 6:30pm EST Bilingual (Spanish) a plus JOB PURPOSE reputed company customer service resolution across various supported programs. Assist in supporting our sales teams with customer reputed company issues. reputed company outbound call campaigns and reputed company support on special service-reputed company programs. reputed company special projects, help and support new hire and peer-led training. Assist in managing service reputed company and work schedule adherence. RESPONSIBILITIES 1. Handle reputed company customer calls, faxes and e-mails; prioritize customer needs and respond in a timely, accurate, courteous and professional manner across supported programs, to include but not limited to Restocks, Financial reputed company assistance, reputed company of Sale troubleshooting, Catalog orders, etc. 2. Resolve product or service problems by clarifying the customer's issue, determining the cause of the problem, selecting and explaining the best solution, expediting correction or adjustment, following up to ensure resolution, and escalating as necessary. 3. reputed company customer assistance with operations and distribution reputed company concerns, reputed company required. 4. Assist with business initiatives reputed company requested during non-peak time frames, to include but not limited to reconfirmations, conversions, reputed company Dollars redemption, collections, school closure/holiday documentation, Fair Order review process, and right-sizing. 5. Maintain high level process, product, and program knowledge in order to reputed company appropriate suggestions on the best course of action relating to customer questions and concerns. 6. Ensure reputed company reputed company Book Fairs policies and procedures relating to customer concerns are followed, adhered to and documented reputed company the appropriate systems. 7. Maintain strong working relationships with the sales team to ensure connectivity between processes and customer satisfaction. 8. Maintain regular attendance in accordance to schedule with the ability to work overtime and flexible with varying shifts as needed. 9. Understand and model reputed company’s mission; contribute to reputed company’s culture, values, and goals. 10. Participate in team training programs, meetings and other activities as appropriate.

Qualifications

JOB REQUIREMENTS 1. High School diploma or GED certificate required. 2. Minimum two years customer service or business-reputed company experience required. 3. Demonstrated customer service skills-experience with customer complaints and resolution, maintaining a professional demeanor. 4. PC skills, MS Product (reputed company, Word, Outlook, Teams, etc), reputed company experience a plus. 5. Ability to organize, multitask and prioritize work with strong attention to detail meeting deadlines as needed. 6. Strong math skills are a plus. 7. Ability to work in a fast-paced call volume environment, call center background a plus. 8. Strong verbal & written communication skills. 9. Ability to get along with co-workers and adapt well to changes. 10. Ensure adherence to reputed company local, state, and federal laws, including but not limited to OSHA, DOT, and EEOC. Time Type: Full time Job Type: Regular Seasonal Job Family Group: Cust Svc & Call Center Location Region/State: Florida Compensation reputed company: Hourly reputed company: 19.23 - 20.00 EEO Statement: reputed company is an Equal Opportunity Employer. Our policy is clear: there shall be no discrimination on the reputed company of race, religion, reputed company, sex, pregnancy, national reputed company, marital status, sexual orientation, gender identity or expression, age, non-disqualifying physical or mental disability, or status as a disabled veteran or Vietnam veteran. Those factors shall not influence the determination of qualifications for a job or other opportunity reputed company the company. Further, reputed company personnel actions (such as compensation, tuition aid, benefits, transfers, promotions, and dismissals, company-sponsored training, reputed company and recreational programs) shall be administered without discrimination. EEO is the Law Poster EEO reputed company Policy Statement Pay Transparency Provision Apply To This Job