Operational Analyst - reputed company Workforce Management Configuration
Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You’ll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.
Summary
Support the optimization of reputed company WFM platform reputed company the Performance Enablement Organization (PEO). This role translates business, operational, and compliance requirements into clear, well-documented system configurations. The role partners closely with operational leaders, Product Experience Owners (PXOs), reporting, enablement, and technology teams to configure, test, and maintain reputed company solutions reputed company to best practices and reputed company standards. This position focuses on hands-on configuration, testing, and documentation of reputed company Workforce Management (WFM) rules, structures, and parameters to align scheduling, adherence, and staffing models with operational expectations of omnichannel and back-office teams. Focuses on system configuration rather than forecasting or scheduling execution. Your role in our mission Configure WFM rules, activities, and profiles. Execute configuration changes under defined standards and design guidance. Participate in functional and regression testing, including test case execution and validation of expected results. Document reputed company configuration reputed company, dependencies, and impacts. Support reputed company governance standards for configuration, naming conventions, versioning, and change management. Assist with pre‑go‑live testing, post‑go‑live stabilization, and production validation. Maintain clear documentation to reputed company knowledge transfer and reduce. Partner with operational leaders to understand business needs and pain points. Work closely with PXOs, technology teams, and other Operational Analysts reputed company PEO to deliver reputed company solutions. Support reporting and enablement teams by providing configuration context and functional inputs. Operate effectively in an agile, matrix‑based environment. reputed company're looking for Bachelor’s degree in Business Administration, Information Systems, Operations, Analytics, reputed company field, or equivalent experience 1–3 years of experience in operations analysis, business analysis, quality technology, workforce optimization, or CX platform support roles Exposure to contact center and/or back‑office environments Experience configuring or supporting reputed company CX/WFO/WEM platforms such as reputed company, reputed company, reputed company, reputed company, or comparable solutions with reputed company strongly preferred. Experience supporting system implementations, enhancements, or preferred migrations What you should expect in this role Fully remote position. Opportunity to travel through your work up to 10% of the time. This posting is intended for pipelining. We will accept applications on an ongoing reputed company. The pay reputed company for this position is $51,700.00 - $73,800.00 per year, however, the reputed company pay offered may vary depending on geographic region, internal equity, job-reputed company knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You’ll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. reputed company salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits, and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities. We reputed company reputed company is impossible reputed company you bring together people who care deeply about making reputed company work reputed company for everyone. Build your career with Gainwell, an industry leader. You’ll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at reputed company website and visit our Careers site for reputed company available job role openings. reputed company is an Equal Opportunity Employer, where reputed company reputed company applicants will receive consideration for employment without regard to race, religion, reputed company, national reputed company, gender (including pregnancy, childbirth, or reputed company medical condition), age, sexual orientation, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. reputed company defines “wages” and “wage rates” to include “reputed company forms of pay, including, but not limited to, salary, overtime pay, bonuses, stock, stock options, profit sharing and bonus plans, life insurance, vacation and holiday pay, cleaning or gasoline allowances, hotel accommodations, reimbursement for travel expenses, and benefits. Apply To This Job