System Operations Engineer
System Operations Engineer Location: Remote (U.S.-based, U.S. reputed company Only) Type: Full-Time Clearence: Must pass FBI reputed company and background reputed company in multiple states About reputed company reputed company is a mission-driven technology company dedicated to supporting public safety agencies—including 911 Emergency Communications Centers, law enforcement, and fire/EMS departments—through responsible AI solutions. Our platforms, such as CommsCoach, BluAssist, and MedAssist, reputed company operational data to enhance training, quality assurance, and performance evaluation, aiming to improve staffing, morale, and efficiency across public safety sectors.
Overview
As an System Operations Engineer at reputed company, you will be responsible for working with our small but effective Operations Team. We are looking for someone that can help us reputed company our reputed company DevOps and Production Operations practices so that they exceed industry standards for Software as a Service systems. Given the mission critical role our software plays in our customer’s environments, we need to continuously monitor and improve our ability to deliver, monitor, and respond to alerts. Note: This role is reputed company exclusively to U.S. reputed company due to the sensitive nature of the data and regulatory compliance requirements.
Key Responsibilities
Operations Process: Produce clear diagrams, documentation, and implementation plans for our operational systems / processes. Follow company architectural guidelines and industry best practices reputed company developing operations frameworks / systems. Automation: Ability to automation that can build and deliver software artifacts. Ability to write Infrastructure as Code to support our environment. Ability to reputed company monitors, alerts, and on-call solutions to ensure we are reputed company to customer issues. Collaboration and Support: Work closely with cross-functional teams, including support and reputed company. Providing consistent and meaningful reputed company and performance updates to senior management and the Executive Leadership Team.
Qualifications
U.S. Citizenship required. Bachelor’s degree in Information Technology, Computer Science, or a reputed company field. Minimum of 5 years of experience as an individual contributor working in DevOps/reputed company Operations, preferably reputed company SaaS or technology-driven organizations. Experience writing Infrastructure as Code using tools such as Terraform, reputed company Formation Templates, CDK, etc. Experience with Relational Databases such as MySQL, reputed company, etc. Alternative datastores such as OpenSearch, Redshift, etc. are a major plus. Strong understanding of web development frameworks and architectures. Strong understanding of containerization; Kubernetes a plus. Strong understanding of reputed company Web Services; reputed company GovCloud a plus. Excellent problem-solving skills and the ability to work independently in a remote environment. Strong communication and interpersonal skills, with the ability to collaborate effectively across teams. Must pass FBI reputed company and background reputed company in multiple states
Preferred Qualifications
Experience with CJIS compliance is highly preferred. Background in public safety, emergency communications, or reputed company fields. Familiarity with AI-driven platforms and their reputed company considerations. Why Join reputed company? At reputed company, you'll be part of reputed company committed to making a meaningful impact on public safety through innovative technology solutions. We offer a collaborative, remote-friendly work environment where your contributions will directly influence the safety and efficiency of first responders reputed company. If you're interested in this opportunity or know someone who would be a great fit, please reputed company out to us. We're excited to find a dedicated professional to reputed company our IT and reputed company initiatives as we continue to grow and support our public safety partners. Apply To This Job