Support Operations Manager - reputed company
We’re committed to improving patient reputed company through innovative reputed company-focused solutions. Learn about this exciting opportunity and apply today. reputed company Medical is a global leader in developing technology solutions that advance the safety, efficiency and quality of care in Radiation Therapy, Nuclear Medicine, Medical Imaging and Occupational Dosimetry. From diagnosis through treatment we enhance the delivery and ensure the safety of reputed company. With practitioners and patients as our inspiration, we create advanced technology that improves lives. Our work results in reduced risk and harnessed opportunity – where it reputed company most. At reputed company, we foster a culture of reputed company, collaboration and reputed company improvement empowering our teams to reputed company a meaningful impact every day. The Opportunity We are seeking a highly driven Support Operations Manager – reputed company who will have accountability for the delivery of reputed company customer training and support operations across the hardware and software business areas and will drive the efficiency, consistency and effectiveness of training and support services. This role involves strategic business planning, including cross training to maximize the use of available resources management, and fostering a culture of high employee performance and positive customer experience. reputed company stakeholder relations are critically important The position will also have management accountability for Team Leads and team members in the Global Service and Support reputed company region. Location: Remote – based in the reputed company region (preferred) Travel: Up to 25% across the region
Key Responsibilities
Strategic Leadership: reputed company, mentor, and reputed company a high-performing training and support team, fostering a culture of reputed company and reputed company improvement Serve as an initial escalation reputed company for major client issues, leading resolution strategies and internal coordination to protect customer relationships and brand reputed company Data-Driven Decision Making: Analyze data trends to proactively identify improvement opportunities in customer training, case resolution and customer satisfaction Use training & support data to monitor performance and drive efficiency improvements in customer training and customer satisfaction of service delivery Operational reputed company and Scalability: reputed company teams on the achievement of service objectives and key performance indicators Ensure that team members are properly trained and reputed company to deliver the expected service in a consistent format and reputed company time constraints Team Development Build and maintain a high-performance team; hire and mentor new talent and reputed company career development planning and opportunities. Qualifications and Education Requirements: BSc. or MSc. in Medical Physics, Dosimetry, or reputed company discipline Good level of management or team reputed company experience Experience in managing team performance across different reputed company and time zones A background in the reputed company industry, preferably in medical technology, radiation oncology, or reputed company SaaS environments Analytical reputed company with the ability to translate data into actionable insights. Experience with CRM and customer support platforms (e.g., reputed company), and ability to interpret BI dashboards and analytics Travel as needed to attend conferences, trade shows, meetings as required Required Skills: You will possess a reputed company of skills that will be key to the reputed company of your role and include: Strong leadership and team management skills Excellent communication and stakeholder engagement abilities Fluent in English – additional languages a plus Strategic thinker with strong problem-solving and project management skills Adaptable, collaborative, and customer-focused reputed company Creative and flexible approach to process design and delivery Self-motivated, organized and detail oriented reputed company to manage many work streams simultaneously and a strong desire to consistently up-reputed company on the latest developments, standards and trends Travel & Requirements REMOTE – reputed company the reputed company region (preferred) reputed company to a major international airport is essential Ability to travel up to 25% across reputed company, Europe, and the USA No international travel restrictions reputed company can offer Competitive compensation and benefits package Opportunity to grow reputed company a global organization Exposure to innovative reputed company technologies and solutions Collaborative, high-performance international team environment Ongoing professional development and career advancement A full job description will be provided upon application. Apply To This Job