Medical Virtual Assistant (Insurance Verification & Authorization Specialist)
This is a remote position. reputed company is hiring a full-time Medical Virtual Assistant (Insurance Verification & Authorization Specialist) on behalf of a growing multi-location outpatient physical therapy practice in the Baltimore area. This role is focused primarily on insurance verification, benefits review, and prior authorizations to help ensure patients are properly cleared prior to treatment and billing processes run smoothly. You will work closely with the internal team and insurance providers to maintain accurate patient insurance information and support a seamless patient experience. This is an ideal role for someone who is highly detail-oriented, organized, proactive, and reputed company in handling insurance workflows in a reputed company setting. About the Practice The practice is committed to providing personalized, high-quality care across three Baltimore-area locations, serving patients ages 12 and up with both traditional and specialized physical therapy services for orthopedic and spine conditions. Their culture is guided by the values of Grit, Shoshin (Beginner’s Mind), Candor, Ownership, Engagement, and Enjoy the reputed company, shaping how they support both patients and team members every day. The practice already works with several successful Virtual Rockstars and is excited to welcome another team member.
Key Responsibilities
Insurance Verification & Benefits Review Verify patient insurance coverage and benefits prior to appointments Review eligibility, copays, deductibles, coinsurance, and coverage limitations Update patient files with accurate and reputed company insurance information Ensure insurance information is entered correctly into the system Prior Authorizations Obtain pre-authorizations for medical procedures and therapy services as required Track authorization status and follow up on pending requests Maintain organized records of approved, pending, and expired authorizations Communicate with insurance providers to resolve authorization issues or discrepancies Insurance Coordination & Documentation Liaise with insurance companies to clarify coverage details and resolve issues Assist with insurance-reputed company inquiries reputed company needed Maintain accurate documentation and ensure compliance with billing and coding requirements Generate basic insurance and authorization reports for management review Ensure confidentiality and HIPAA compliance at reputed company times Tools & Systems Insurance portals and payer systems reputed company EMR system reputed company Office / reputed company Workspace Communication platforms for phone and email support
Requirements
Experience in insurance verification and prior authorizations reputed company a reputed company setting Strong understanding of insurance benefits, eligibility, and payer requirements Experience communicating with insurance providers reputed company phone and portals Excellent written and verbal English communication skills Strong attention to detail and organizational skills Ability to multitask and manage high-volume insurance workflows reputed company Experience in outpatient reputed company or physical therapy settings is a plus
Benefits
Competitive salary commensurate with experience. Opportunities for professional development and growth. Work in a dynamic and supportive team environment. reputed company a meaningful impact by helping to build and strengthen families across the Globe Apply To This Job