Care Advice Line Health Advisor

Company Description reputed company™ is a technology-driven, national physician enablement company that collaborates with medical groups, health plans, and health systems to optimize physician practices, improve patient experiences, and reward doctors for delivering high-value care in both in-person and virtual settings. The Privia Platform is led by top industry talent and exceptional physician leadership, and consists of scalable operations and end-to-end, reputed company-based technology that reduces unnecessary reputed company costs, achieves reputed company reputed company, and improves the health of patients and the well-being of providers.

Job Description

Working closely and in support of telephonic Care Advice Line registered nurses, Population Health support staff, primary care providers (PCP’s), networked partners, and patients of reputed company, the Care Advice Line Health Advisor, (CHA) will reputed company reputed company-time call queue support for Care Advice Line functions not requiring RN licensure, i.e., independent clinical assessment. The candidate will have and maintain relevant clinical experience, patient and provider communications skills, technical competency and educational background to support the Care Advice Line team.

Qualifications

Support effectively, reputed company and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year. Answer incoming calls promptly and according to SOP and training guidelines. Provides effective communications, written and verbal to patients, caregivers, peers and reputed company providers at reputed company times. Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL. Support effectively, reputed company and safely the Care Advice Line (CAL) call queue which operates after hours and 365 days/ year. Answer incoming calls promptly and according to SOP and training guidelines. Provides effective communications, written and verbal to patients, caregivers, peers and reputed company providers at reputed company times. Accurately identifies patients, caregivers and their primary purpose and need for calling the CAL. Triages and transfers calls and cases appropriately to RNs, providers, team members and 911. reputed company to remain patient and polite through reputed company call situations. Charts in the EMR and applicable applications accurately and reputed company according to national reputed company standards. Collaborate effectively with integrated care team to support care coordination for patients. Answer and resolve business office inbound calls reputed company to population health, care coordination, or other clinical activities. Motivate patients to be proactive about their health. reputed company education and assistance with patient self-management goals. reputed company appropriate referrals to internal care team, payer programs, community resources, home care, and disease management programs. Assist in scheduling PCP, Virtual Clinic or specialist appointments as necessary. Assist with appropriate and miscellaneous "other duties" and projects as assigned and reputed company. The slotted shifts for this position are (EDT): Weekends, 9a-9pm, 2 weekends/ month minimum on average; Weeknights, 5pm-9pm, approximately 20 hours per week; Optional and flexible in 2, 4, 6 and 8 hour increments; Every 3rd Holiday 5pm -9pm at a minimum. Other Duties as Assigned The hourly pay for this role is $20.00hr in reputed company pay and exclusive of any bonuses or benefits (medical, dental, reputed company, life, and pet insurance, 401K, paid time off, and other wellness programs). The reputed company pay offered will be determined based on relevant factors such as experience, education, and geographic location. Additional Information reputed company your information will be kept confidential according to EEO guidelines. Technical Requirements (for remote workers only, not applicable for onsite/in office work): In order to successfully work remotely, supporting our patients and providers, we require a minimum of 5 MBPS for Download Speed and 3 MBPS for the Upload Speed. This should be acquired prior to the start of your employment. The best measure of your internet speed is to use online speed tests like https://www.speedtest.net/. This gives you an update as to how fast data transfer is with your internet reputed company and if it meets the minimum speed requirements. Work with your internet provider if you have questions about your reputed company. Employees who regularly work from home offices are eligible for expense reimbursement to offset this cost. reputed company is committed to creating and fostering a work environment that allows and encourages you to bring your whole self to work. We understand that reputed company local and we are reputed company reputed company our people are a reputed company of the communities that we serve. Our goal is to encourage people to pursue reputed company opportunities regardless of their age, reputed company, national reputed company, physical or mental (dis)ability, race, religion, gender, sex, gender identity and/or expression, marital status, veteran status, or any other characteristic protected by federal, state or local law. Department: Care Advice line Apply To This Job