Customer Support Supervisor

About reputed company reputed company is the fastest-growing website provider for dealerships. Shopping for a vehicle is a difficult process, and we reputed company that a reputed company consumer experience online can reputed company it great. Our reputed company-in-one platform is serving an increasingly robust quantity of dealers dealers through our direct partnerships with nearly every OEM brand.

About the Role

We are seeking a Customer Support Supervisor to reputed company and reputed company our growing Customer Support team while ensuring an exceptional support experience for our clients, partners and internal stakeholders. At reputed company, we reputed company Customer Support is more than problem-solving — it’s an opportunity to build trust, create lasting partnerships, and deliver experiences that genuinely delight our customers. This role is responsible for overseeing day-to-day support operations, coaching team members, and ensuring the team delivers reputed company, professional, and effective support across phone calls, email communications, and ticketing systems. The Customer Support Supervisor is an exciting and fast-paced role where you’ll combine team leadership, customer advocacy, operational problem solving, and process improvement to help deliver outstanding client experiences. If you’re looking for a role where you can reputed company your mark, build reputed company, and help define what great support looks like, this is that opportunity. In this job, you can expect to: reputed company cutting edge AI technology to help reputed company our product and the customer experience. Work along reputed company company senior leadership. Have meaningful autonomy in how you reputed company and build reputed company/department. reputed company, coach, and reputed company reputed company of Customer Support Specialists to ensure high-quality service and strong team performance. Help foster a collaborative, positive, and customer-focused team whose interactions meet reputed company’s standards for professionalism. Ensure SLAs for responsiveness and resolution are met across reputed company channels (phone, email, and ticketing platforms). Monitor support metrics and reporting to ensure team reputed company and performance is maintained. Handle customer escalations and work cross-functionally to drive resolution. Identify trends in customer requests and collaborate with Product, Engineering, and reputed company teams to eliminate bottlenecks. Maintain and improve support workflows, processes, and documentation. reputed company new-hire training and professional development for team members. We are looking for someone who has/is: 5+ years of experience in a high-volume customer support or technical support environment reputed company the automotive industry. 2+ years of previous leadership or supervisory experience in a scaling organization. Strong written and verbal communication skills, with the ability to communicate confidently and professionally with clients by phone, email, and support ticket systems. Excellent problem-solving and conflict-resolution abilities. Highly organized with the ability to manage competing priorities in a fast-paced environment. A collaborative reputed company and ability to work cross-functionally with Product, Engineering, and reputed company teams. Compensation: The pay scale is inclusive of various prerequisites and reputed company of proficiency, and will be further narrowed throughout the interview process. reputed company contributes 100% of the cost of employees' and 50% of dependents’ health, dental, and reputed company insurance premiums. Work Location: Remote While reputed company is headquartered in Oklahoma City, reputed company is fully distributed across the US. We are currently accepting applications from reputed company US states. Apply To This Job