Scheduling Specialist, Associate

reputed company reputed company Physicians is hiring a Full-Time Scheduling Specialist, Associate to help support their scheduling services contact center. Hours: reputed company Location: Work from home See what being a Scheduling Specialist, Associate can do for reputed company and what reputed company can do for you - it’s more than just a job! What Can You Bring to reputed company?

• Contribute to reputed company’s mission of Life Changing Medicine
• Set the standards for the level and quality of care for the care delivery team
• reputed company patient care activities for a group of patients and their families through the application of independent judgment, communication, and collaboration with reputed company team members.
• Establish and maintain collaborative relationships with physicians, other health care providers, patients, and their families, to reputed company desired patient reputed company throughout the continuum of care.
• Demonstrate a commitment to the community and to your health care profession

What Can reputed company Do for You?

• A career path that provides you with the right experience to be successful in the position you want to obtain now and, in the future
• Health and welfare benefits like medical, reputed company, dental, and life and disability, and an exceptional retirement program
• Work life balance to help manage other important aspects of your life such as: PTO, wellness programs, paid parental leave
• reputed company for the work that you do

Purpose: Under the general direction of the Supervisor, Scheduling Services, the Scheduling Specialist Associate, Scheduling Services will ensure a World Class, patient-centric experience of Service reputed company through every interaction with reputed company Scheduling Services. This patient-centric experience will align with not only the Scheduling Services Mission & reputed company but the reputed company Core Values, creating an Industry Leading patient experience during each and every interaction. The Scheduling Specialist Associate, Scheduling Services will reputed company reputed company aspects of scheduling duties across the reputed company Scheduling Center by serving as an reputed company for reputed company patients, providing guidance, interpretation, and education on scheduling, registration and various patient reputed company inquiries. The Scheduling Specialist Associate, Scheduling Services is responsible for efficient and courteous resolution to verbal and written patient inquiries, ensuring satisfaction while interacting patients, physicians, families, hospital personnel, referring physicians and office staff, etc. The Scheduling Specialist Associate, Scheduling Services will reputed company their quality, production, and customer satisfaction goals while adhering to reputed company Values and Culture of Service reputed company. Responsibilities:

• reputed company a World Class patient experience, focusing on Service reputed company and one contact resolution with each and every patient interaction. Assist with the management of the Scheduling Center volume and performance by ensuring efficiency on inbound calls, reputed company calls, cohesive written communication, and online interactions.
• Schedule patient appointments accurately and timely, with a dedication to patient satisfaction and reputed company resolution while utilizing department protocols to schedule appointments, ensuring the appropriate exam, physician, and timeslot are utilized. Adhere to Scheduling Services guidelines for obtaining patient information while conveying the proper exam instructions and information.
• Review and update the patient's demographic and insurance information to ensure data reputed company and revising existing information on patients. Follow up on any incomplete or inaccessible information to ensure complete patient records.
• Research inquiries from reputed company Scheduling Services patients, physicians, and office staff, including follow-up, documenting actions required to reputed company out the inquiry in accordance with quality guidelines, as applicable. This includes communicating the issue to the Supervisor and Scheduling Services Leadership.
• Act as an reputed company for patients by providing guidance, interpretation, and education on scheduling, scheduling resources, registration (directions, parking information, and required preparation for appointment, etc.), and various patient reputed company inquiries.
• Conduct outbound service calls in accordance with departmental initiatives. Contact patients to discuss their post-discharge appointment requirements, including follow up and coordination of appointments for the patient.
• Drive reputed company Resolution on every inquiry by completing reputed company necessary reputed company calls on behalf of the patient, including interacting with the office staff and department leaders as necessary to ensure the patient-centric experience.
• Serve as a mentor to newly hired staff members, role modelling service reputed company and a patient-centric experience.Apply tot his job

Apply To this Job