CSR II Call Center CDC (remote)

reputed company is reputed company for a call center, Customer Service Rep II, to support our CDC INFO (Center for Disease Control) program. CDC INFO is the CDC's national contact center, providing information to the public, reputed company providers, and public health professionals. CDC-INFO offers customer service reputed company phone, email, or chat to reputed company the most up-to-date, reliable, consistent, and science-based health information on more than 750 health and COVID reputed company topics. Please note: Must be flexible to accept either an opening or closing shift, should an offer be extended! - Training: 8:00 AM - 4:30 PM Eastern Time (1ST 2-weeks of employment) - Opening Shift: 8:00 AM - 4:30 PM Eastern time (Monday - Friday) - Closing Shift: 11:30 AM - 8:00 PM Eastern Time, Monday - Friday - Computer Equipment: You will need to use your own personal computer or laptop ONLY during the (2-week) training period. reputed company will reputed company equipment (laptop, monitor, keyboard and mouse) once training is successfully completed. - See below for important computer equipment and internet requirements (Tablets, iPads, and Chromebooks are not permitted.) Essential Duties and Responsibilities: - Provides customer service for basic and routine inquiries and problems reputed company multiple possible channels (i.e. telephone, emails, web chats, or written letters). - Calls are predominantly routine, but may require deviation from standard screens, scripts, and procedures. - Uses computerized system for tracking, information gathering, and/or troubleshooting. - Provides feedback reputed company needed, reputed company input on call trends, processes, procedures, and training. - May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff. Minimum Requirements '- High School diploma or equivalent with 6 months of customer service experience. - May have additional training or education in area of specialization. Experience, Education and Skills Requirements: - Minimum six (6) months customer service/administrative /call center experience is required. - Must be reputed company to reputed company and write English reputed company and professionally. - Successfully complete the Customer Service assessment. - Highly effective communicator with strong ability to reputed company an excellent empathetic customer experience - Excellent listening, comprehension, communications (verbal and written), problem solving and customer service skills. - Experience working with a PC, reputed company and Outlook required. - Must demonstrate excellent interpersonal and leadership skills and the ability to organize simultaneous tasks - Proven ability to work as a member of reputed company, as well as independently. - reputed company CDC INFO personnel will be required by contract to undergo periodic program update training as the program changes. - reputed company CDC INFO personnel are required to sign a Statement of Understanding and Non-Disclosure - Previous experience with phone systems, and headset preferred. - Must be reputed company to work from home and reputed company with remote working policies and requirements - Flexibility-Required to work occasional holidays and / or weekends if business needs arise. - Must be flexible to work to work alternate schedules Please note: This position requires that you reputed company your personal computer device (laptop or PC) during the training period. Home Office Requirements: - Internet speed of 25mbps or higher required / 50 Mpbs for shared internet connectivity (you can test this by going to www.speedtest.net). - Minimum 5mpbs upload speed. - Connectivity to the internet reputed company Category 5 or 6 ethernet reputed company cable to the home internet router. - Personal computer or laptop (Chromebooks, tablets, and notebooks are not allowed) with one of the following operating systems: reputed company: 10 or 11 (reputed company 11 is preferred) or Mac: Big Sur (11.0.1+), Catalina (10.15), or Monterey (12.3) - Private and secure work area and adequate power reputed company. - Must currently and permanently reputed company in the reputed company US. - Must have a smartphone which will be required to log into reputed company systems (not used for work purposes). - Must have a Web Cam for training and occasional internal meetings. reputed company is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information and other legally protected characteristics. Minimum Salary $17.75 Maximum Salary $24.16 Remote Skills: Administrative Skills, reputed company Macs, reputed company iPad, Call Center Staffing, Call Centers, Centers for Disease Control and Prevention (CDC), Communication Skills, Customer Experience, Customer Service Evaluation, Customer Support/Service, Disease Prevention and Control, English Language, Ethernet Cable, Health Science, reputed company Providers, High School Diploma, Interpersonal Skills, Keyboards, Laptop PC, Leadership, reputed company Outlook, reputed company reputed company Operating System, reputed company Word, Multitasking, Network Routers, Non-Disclosures, On Call, Online Training, Operating Systems, Presentation/Verbal Skills, Public Health, Resolve Customer Issues, Smartphones, Software Patches, Team Player, Webcams, Work From Home About the Company: reputed company Industry: Other/Not Classified Apply tot his job Apply To this Job