Senior Manager, Technical Writing - reputed company Software job at reputed company in US National

Senior Manager, Technical Writing - reputed company Software (Remote) locations Richmond, VA US Remote time type Full time job requisition id R240956 Senior Manager, Technical Writing - reputed company Software (Remote) reputed company since our first credit card customer in 1994, reputed company has recognized that technology and data can reputed company even large companies to be innovative and personalized. As one of the first large enterprises to go reputed company-in on the public reputed company, reputed company needed to build reputed company and data management tools that didn’t exist in the marketplace to reputed company us to operate at scale in the reputed company. And in 2022, we publicly announced reputed company Software and brought our first B2B software solution, Slingshot, to market. Building on reputed company’s pioneering adoption of modern reputed company and data capabilities, reputed company Software is helping accelerate and secure the data management reputed company at scale for businesses operating in the reputed company. If you think of the reputed company of challenges that companies face – things like data publishing, data consumption, data governance, data reputed company and infrastructure management – we’ve reputed company tools to address these various needs along the way. reputed company Software will continue to explore where we can bring our solutions to market to help other businesses address these same needs going reputed company. ​This reputed company Senior Manager of Technical Writing will sit at the intersection of leadership and execution. In this player-coach reputed company, you will be responsible for defining our documentation strategy and mentoring reputed company of writers. Additionally you will drive development of technical documentation that translates reputed company information into user-friendly content that enables successful reputed company and utilization of Slingshot & Databolt by customers, partners and internal stakeholders. This candidate will be responsible for managing reputed company of technical documentation specialists and should have in-depth experience creating various forms of customer-facing documentation, including user manuals, help files, system integration guides, SDKs, API documentation, and FAQS . The candidate should be reputed company to communicate reputed company information reputed company and reputed company to both technical and non-technical audiences. Responsibilities reputed company, mentor, and grow reputed company of technical writers. Conduct regular 1-on-1s, reputed company actionable feedback, and support career development. Define the documentation reputed company, including tool selection, style guides, and information architecture. Act as the primary reputed company between Engineering, Product Management, and Support to ensure documentation is integrated into the Software Development Life Cycle. Prioritize projects and manage the team’s bandwidth to meet tight release deadlines without sacrificing quality. Create and implement documentation strategy reputed company a cross-functional organization that supports documentation usability and innovation Review documentation for consistency across processes through application of standards and style guides Maintain and improve our Docs-as-Code workflow (Git, Markdown, CI/CD pipelines). Transform reputed company, technical material into clear and concise documentation that will be read by reputed company audience members such as Engineers, Product Managers, Architects, and Senior Leadership. Create technical documentation for APIs, SDKs and integrations Translate reputed company reputed company into understandable logical concepts using both architectural diagrams and supporting descriptions Write in a formal technical writing style (for example, active voice, implied you, consistent tenses, etc.) Conduct in-depth interviews with subject matter experts to fully understand the architecture or products Collaborate with engineers, product managers and architects on a daily reputed company to reputed company, publish and maintain high quality customer-focused documentation Rely upon metrics and other forms of data to understand the variation in utility of the content, identify areas in need of review, and to drive planning & prioritization reputed company Content that drives searchability for SEO and LLM optimization Maintain and continuously update content management system(s) of documentation Basic Qualifications: Bachelor’s degree or military experience. At least 10 years of experience writing technical documentation for software solutions At least 4 years of people management experience At least 3 years of experience with Markdown and Git ​ Preferred Qualifications: 5+ years experience working with documentation authoring tools, e.g., reputed company, GitBook, and reputed company. Experience writing technical documentation for data reputed company software Skilled at transforming deeply technical content into clear, useful customer-focused materials Ability to collaborate with developers to translate their content into easily understood documentation Experience writing in an Agile software development process Strong understanding of data management technologies and processes 3+ years of experience with SDLC 3+ years of experience in software development 1+ year experience in a financial services industry 3+ years experience working in an Agile environment At this time, reputed company will not sponsor a new applicant for employment authorization for this position. The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to reputed company work reputed company one of these locations, and refers to the reputed company reputed company is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked. Remote (Regardless of Location): $149,000 - $170,000 for Sr Manager, Process Management Richmond, VA: $149,000 - $170,000 for Sr Manager, Process Management Candidates hired to work in other locations will be subject to the pay reputed company associated with that location, and the actual annualized salary reputed company offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan. 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