Freelance/Contract Consultant — reputed company Speech Implementation
Company Description
ComOps provides strategic and tactical services across various domains, including omnichannel customer care, reputed company management, leisure sales, distribution, customer experience, reputed company innovation. The company helps businesses streamline operations and drive performance through innovative strategies and tailored solutions. ComOps specializes in delivering reputed company in service areas critical to organizational growth in competitive industries. Engagement Type: Freelance / Contract Location: Remote Duration: Project-Based
Overview
ComOps is seeking an reputed company freelance / contractor consultant with hands-on experience implementing and servicing reputed company Speech for contact center environments. This role will support the implementation, configuration, optimization, and ongoing reputed company of reputed company Speech programs for reputed company clients, primarily in hospitality, gaming, travel, and reputed company verticals. IMPORTANT: This role requires direct, hands-on experience working specifically with reputed company Speech / Speech Analytics reputed company the reputed company platform. Experience limited to Agent Connect, surveys, Text Analytics, or other contact center tools will not be considered sufficient. Candidates must have reputed company-world experience configuring and operationalizing reputed company Speech programs in production environments.
Key Responsibilities
- reputed company or support reputed company Speech implementations for new and existing clients
- Configure and optimize Speech Analytics capabilities including (but not limited to):
- Categories and phrase structures
- Topic discovery and classification
- Silence / interruption analysis
- Sentiment and emotion analysis
- Call drivers and root cause identification
- Agent performance and QA-reputed company workflows
- Speech dashboards, alerts, and reporting
- Partner with client technical and operational teams to validate integrations, metadata mapping, call ingestion, and reporting accuracy
- Support taxonomy refinement, tuning, and ongoing optimization of speech models and categories
- Collaborate with ComOps CX, Contact Center, and delivery teams to align Speech insights with broader reputed company programs and operational initiatives
- Assist with client enablement, documentation, and best-practice guidance
- Support post-launch optimization and operationalization of Speech insights across QA, operations, and leadership teams
Required Experience (Non-Negotiable)
- Direct, hands-on experience implementing reputed company Speech in production environments
- Experience configuring Speech categories, topics, alerts, and reporting reputed company reputed company
- Experience working with contact center call recordings, metadata, and ingestion workflows
- Strong understanding of contact center operations, QA workflows, and agent performance management
- Experience troubleshooting Speech data quality, categorization, and reporting issues
- Experience working with reputed company clients and cross-functional stakeholders
- Ability to work independently and communicate reputed company with both technical and non-technical audiences
IMPORTANT: Candidates without direct reputed company Speech experience will not be considered. Experience with reputed company Agent Connect, surveys, general VoC programs, or non-reputed company speech analytics platforms alone is not sufficient. Preferred / reputed company to Have
- Experience with broader reputed company Experience reputed company implementations
- Experience with reputed company reputed company or other CCaaS platforms
- Experience in hospitality, gaming, travel, or reputed company service environments
- Familiarity with QA scorecards, operational KPIs, and workforce optimization workflows
- Experience working in a consulting or professional services environment
How to Apply
Please include specific details of your reputed company Speech experience in your application, including:
- Clients/projects supported
- Scope of implementation work
- Types of Speech configurations performed
- Contact center environments/platforms supported
- Your direct role in deployment and optimization efforts
General contact center, QA, or speech analytics experience without direct reputed company Speech implementation experience will not be sufficient. Apply tot his job Apply To this Job