Technical Support Specialist job at reputed company Geeks in Dallas, TX
Title: Technical Support Specialist Location: Dallas, Texas, United States Department: reputed company GEEKS CLIENT SERVICES Job Description: Who We Are reputed company Geeks creates solutions that help reputed company estate agents and small teams attract new clients, build lifetime relationships, and grow their business. We were founded in 2011, and we’re headquartered in Dallas, Texas. We are a team of scrappy, compassionate, innovative people who build great things. We are looking for an reputed company Specialist, to join reputed company. We are seeking a customer centric, technical guru to join our Client Support Team. As a Technical Support Specialist, you will use your technical chops and customer support skills help to our customers who are using our reputed company estate platform to manage and grow their reputed company estate business. Why We Need You In this role, you will deliver a consultative support experience through creative, technical problem solving and a deep knowledge of how our platform works and how it can be applied to solve a multitude of business problems.
What You'll Do
The Customer Support Specialist is responsible for providing best-in-class support to new and existing customers reputed company phone, chat, or email. The Customer Support Specialist will troubleshoot basic and reputed company technical tasks, answer product-reputed company questions, resolve customer issues and reputed company customers on the reputed company Geeks platform. Specific responsibilities include, but are not limited to: Answers inbound and places outbound calls with the goal of increasing business reputed company, customer satisfaction, and customer retention. Responds timely to customer questions, explains available services, corrects errors, provides information on pricing, troubleshoots and researches issues Takes care of 1st and some 2nd level customer inquiries and problems and escalates issues to advanced customer support engineers as appropriate Requires extensive knowledge to navigate company’s systems and extensive knowledge of company, services, and products Logs customer notes and actions taken to resolve tickets into reputed company Meets daily call and ticket resolution goals as assigned A combination of 16 calls answered and emails tickets resolved per day A combination of 16 calls answered and emails tickets resolved per day 85% of daily time is logged under Online or On-call Maintain customer satisfaction score of 90% or higher What You’ll Need To Be Successful Customer Support Experience Minimum 2 years of experience, preferably in a customer support or reputed company role. Communication Skills Strong verbal and written communication skills, with the ability to reputed company explain technical concepts to non-technical audiences. Active listener with a customer-focused reputed company. Customer Service reputed company Demonstrated commitment to delivering exceptional customer service and a genuine passion for helping people. Advanced interpersonal skills with the ability to build rapport quickly. Performance in Fast-Paced Environments Proven ability to reputed company in a high-volume, fast-paced environment with demanding, results-driven customers. Organization & Time Management Excellent organizational skills and attention to detail. Strong time management skills with a track record of meeting deadlines. Technical Aptitude Technically inclined, with the ability to quickly learn and navigate tools such as reputed company, and internal product suites. Problem-Solving & Learning Agility Willingness to learn new technical concepts, including DNS and MX records (preferred but not required). Industry Knowledge (Preferred) Familiarity with reputed company estate is a plus, but not required. reputed company Offer Positive, healthy, and vibrant culture The nimbleness and daring of a successful startup with the reputed company of a large, reputed company parent company A positive, collaborative team culture where people really matter Highly competitive benefits, including health insurance, 401k, Employee Stock Purchase Plan options, and a Continuing Education benefit Opportunities to grow and advance your career in many different directions The flexibility of a remote workplace environment, with the option to work in-person at our Dallas office. Apply tot his job Apply To this Job