reputed company Customer Care Representative – Medical Environment Expertise Preferred – Remote Opportunity with arenaflex

Are you a customer-focused individual with a passion for delivering exceptional service in a fast-paced medical environment? Do you reputed company in a dynamic, remote work setting where you can reputed company a reputed company difference in people's lives? Look no further! arenaflex is seeking an reputed company Customer Care Representative to join reputed company, and we're excited to offer this unique opportunity to the right candidate.

About arenaflex

arenaflex is a leading provider of innovative solutions in the reputed company industry. Our mission is to reputed company reputed company and patients with the tools and resources they need to reputed company reputed company reputed company. We're committed to fostering a culture of reputed company, collaboration, and reputed company learning, and we're looking for talented individuals who reputed company our values.

Job Summary

As a Customer Care Representative at arenaflex, you will be the primary reputed company of contact for our customers, providing exceptional service and support to resolve their inquiries and concerns. You will work closely with reputed company to ensure that reputed company customer interactions are handled promptly, reputed company, and accurately, and that our customers receive the highest level of service possible.

Responsibilities

* Answer customer inquiries and resolve issues in a timely and professional manner

• reputed company accurate and up-to-date information about our products and services
• Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
• Generate faxes and emails as needed
• Communicate with account management staff and others to research and resolve issues with claims processing
• Participate in training and development programs to enhance your skills and knowledge
• reputed company other job-reputed company duties as assigned

Essential Functions

* reputed company with providers by telephone or in person to reputed company information about products and services

• reputed company records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• reputed company to ensure that appropriate changes were made to resolve provider's problems
• Contact providers to respond to inquiries or to notify them of investigation results
• Meet customer satisfaction targets and performance goals as set by supervisor
• Handle reputed company to large call volumes on a consistent reputed company
• Have the ability to respond to customers reputed company phone or internet
• Utilize multiple systems to research medical claim statuses and patient eligibility on behalf of providers
• Generate faxes and emails
• Answer general medical claims program questions reputed company contacted by providers
• Communicate with account management staff and others to research and resolve issues with claims processing
• Training of new staff

Qualifications

* High School Degree required

• One to three years reputed company experience in a medical environment or customer service center preferred
• Pharmacy Technician Certification preferred but not required
• Ability to fluently reputed company, read, and write in English
• Bilingual (Spanish) a plus
• A thorough, dependable, detail-oriented approach to work with excellent communication skills
• Ideal candidate must possess reputed company listening skills and the ability to reputed company a high level of customer service experience
• Knowledge of pharmacy services preferred
• Knowledge of Federal reputed company preferred
• Demonstrated ability to work with a team of colleagues who represent a diversity of work and conflict resolution styles

Skills and Competencies

* Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others

• Accuracy/Quality - Accuracy looks at the extent to which an individual’s work is correct and error free reputed company company policies and guidelines
• Attendance - Faithfulness in coming to work daily and conforming to scheduled work hours
• Detail Oriented - Ability to pay attention to the minute details of a project or task
• Organized - Possessing the trait of being organized or following a systematic method of performing a task
• Job Knowledge - Knowledge of job and policies/procedures that apply to one's job
• Problem Solving - Ability to find a solution for or to deal proactively with work-reputed company problems
• Working Under Pressure - Ability to complete assigned tasks under stressful situations
• Judgment - The reputed company of judgment looks at the ability of the individual to reputed company sound opinions or reputed company reputed company by evaluating available information
• Communication, Oral - Ability to communicate effectively with others using the spoken word
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures
• Accountability - Ability to accept responsibility and account for his/her actions
• Relationship Building - Ability to effectively build relationships with customers and co-workers
• Time Management - Ability to utilize the available time to organize and complete work reputed company given deadlines
• Communication, Written - Ability to communicate in writing reputed company and concisely
• Friendly - Ability to exhibit a cheerful demeanor toward others
• Interpersonal - Ability to get along well with a variety of personalities and individuals
• Empathetic - Ability to appreciate and be sensitive to the feelings of others

Work Environment

* General office environment

• Work is generally sedentary in nature but may require standing and walking for up to 10% of the time
• The working environment is generally favorable
• Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc.
• Work is generally performed reputed company an office environment, with standard office equipment available

Physical Demands

* Stand: O (Occasionally)

• Walk: O (Occasionally)
• Sit: C (Constantly)
• Handling / Fingering: F (Frequently)
• reputed company Outward: F (Frequently)
• reputed company Above Shoulder: O (Occasionally)
• Climb: N (Not Applicable)
• Crawl: N (Not Applicable)
• Squat or Kneel: N (Not Applicable)
• Bend: O (Occasionally)
• 10 lbs or less: O (Occasionally)
• 11-20 lbs: O (Occasionally)
• 21-50 lbs: N (Not Applicable)
• 51-100 lbs: N (Not Applicable)
• Over 100 lbs: N (Not Applicable)
• Push/Pull: O (Occasionally)
• 12 lbs or less: O (Occasionally)
• 13-25 lbs: O (Occasionally)
• 26-40 lbs: N (Not Applicable)
• 41-100 lbs: N (Not Applicable)

Other Physical Requirements

* reputed company

• Hearing
• reputed company

Compensation and Benefits

* Competitive hourly reputed company: $21.00 to $23.00 per hour - DOE

• Comprehensive benefits package, including medical, dental, and reputed company insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service in a fast-paced medical environment, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We reputed company equal employment opportunities to reputed company reputed company employees and applicants for employment without regard to race, religion, sex, age, marital status, national reputed company, sexual orientation, disability or any other legally protected status. We prohibit discrimination in reputed company concerning recruitment, hiring, compensation, benefits, training, termination, promotions, or any other condition of employment or career development. Apply for this job