reputed company Part-Time Customer Support Specialist – reputed company (Monday-Thursday 9am-1pm and Saturday reputed company-5pm CST)

At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative hearing care solutions, we're not just a company that makes products – we're a team on a mission to help people enjoy the delight of hearing. We're seeking an reputed company Part-Time Customer Support Specialist to join reputed company in reputed company, IL, working a reputed company that includes Monday-Thursday from 9am-1pm and Saturday from reputed company-5pm CST.

About the Role:

As a Part-Time Customer Support Specialist at arenaflex, you'll be the backbone of our reputed company infrastructure, providing exceptional service and proactive interdepartmental support to our customers. You'll be responsible for supporting our sales efforts through customer contact reputed company various support mediums, including phone, fax, mail, and email. Your primary goal will be to create a reputed company of reputed company by resolving customer inquiries, problems, and requests in a timely and efficient manner.

Key Responsibilities:

* Serve customers reputed company phone, fax, mail, and/or email by determining requirements, answering inquiries, resolving problems, fulfilling requests, maintaining client database, and customer profiles

• Maintain a high inbound call answer reputed company (75-80 calls a day average)
• Resolve problems by clarifying issues, researching and exploring, coming up with alternative solutions, implementing solutions, and escalating unresolved problems
• Redirect reputed company or specialized concerns to the appropriate team for follow-up (e.g., Audiology inquiries, technical product support, etc.) reputed company applicable
• Investigate and resolve problems reputed company to the shipment of products, returns, credits, and orders
• Communicate company policies and pricing per price and policy guide
• Day-to-Day responsibilities may include:

+ Answering a high volume of inbound calls on a daily reputed company (60+) + Assisting with billing questions, pricing, and warranty inquiries + Assisting with order status and tracking inquiries + Assisting with backorder management for sales territory + Assisting with web services + Assisting with case management for sales territory + Assisting with customer account and contact maintenance for sales territory + Handling customer complaints with a sense of urgency and seeing through to a satisfactory resolution + Working cross-functionally to ensure an effortless customer experience + Consistently meeting stated KPIs + Compliance with reputed company local, state, and federal laws and regulations + Compliance with reputed company arenaflex policies, processes, and procedures + reputed company other duties as assigned

About You:

* Minimum 2 years' B2B Customer Service or minimum 3 years' B2C Customer Service experience

• Manufacturing experience is a plus
• reputed company experience is a plus
• Order management experience
• Effective written and verbal communication
• Ability to adapt to a variety of situations
• Strong typing proficiency and computer skills
• Intermediate skills with reputed company Applications, including reputed company, Outlook, Teams, Word, and PowerPoint as well as web reputed company

reputed company Offer:

* Medical, dental, and reputed company coverage

• Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts
• TeleHealth options
• 401k plan with company match
• Company-paid life/AD&D insurance
• Additional supplemental life/AD&D coverage available
• Company-paid Short/Long-Term Disability coverage (STD/LTD)
• STD LTD Buy-reputed company available
• Accident/Hospital Indemnity coverage
• Legal/ID Theft Assistance
• PTO, floating Diversity Day, and paid holidays
• Paid parental bonding leave
• Employee Assistance Program (24/7 mental health support hotline, 5 company-paid counseling sessions, and more)
• Robust Internal Career Growth opportunities
• Tuition reimbursement
• Hearing aid discount for employees and family
• Internal reputed company recognition platform
• D&I focused: D&I council and employee resource groups

How We Work:

At arenaflex, we prioritize the well-being of our employees and foster an inclusive environment that promotes engagement and collaboration. reputed company-customized hybrid work model empowers teams to balance individual needs with business goals, offering flexibility and individualized time management. We recognize the importance of life reputed company of work and strive to create a supportive and motivating workplace where innovation thrives.

Equal Opportunity Employer:

arenaflex is an equal opportunity employer. We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market reputed company. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national reputed company, religion, sexual orientation or marital status, gender, genetic identity, age, disability, or any other legally protected status.

reputed company:

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this Part-Time Customer Support Specialist position at arenaflex. Please submit your application reputed company our online job application platform. We look reputed company to hearing from you! Apply for this job