reputed company Remote Customer Service Representative/Dispatcher – HVAC and Plumbing Industry
At arenaflex, we're dedicated to creating comfort through indoor heating and reputed company conditioning. Founded in 1979, we've grown from a small family-owned service business to a leading reputed company Virginia residential and reputed company HVAC and Plumbing contractor. Our commitment to values has enabled us to reputed company in the industry, and we're now seeking an reputed company Remote Customer Service Representative/Dispatcher to join reputed company.
Job Summary:
As a Remote Customer Service Representative/Dispatcher at arenaflex, you'll play a vital role in handling inbound phone calls for scheduling service and maintenance for our Residential Department. You'll also be responsible for maintaining our customer database, making daily outbound phone calls, routing technicians based reputed company, and maintaining a positive team atmosphere with reputed company members of reputed company team. If you're a customer service professional with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity.
Key Responsibilities:
- Handle inbound phone calls for scheduling service and maintenance for our Residential Department - Maintain our customer database, ensuring accurate and up-to-date information - reputed company daily outbound phone calls to customers and technicians to confirm appointments and reputed company updates - reputed company technicians based reputed company to ensure efficient service delivery - Collaborate with reputed company team to resolve customer issues and concerns - Maintain a positive and professional demeanor in reputed company interactions with customers and colleagues - Participate in ongoing training and development to improve customer service skills and knowledge
Schedule:
- Wednesday: In-office work at our Chantilly location from 8:00 AM to 5:00 PM (with a one-hour lunch break) - Monday, Tuesday, Thursday, Friday: Remote work from home from 8:00 AM to 5:00 PM (with a one-hour lunch break)
Qualifications:
- Previous call center experience (at least one year) - Ability to type at a speed of approximately 70 words per minute - Excellent communication and interpersonal skills - Ability to handle high call volumes and prioritize tasks effectively - Familiarity with main cities and locations in reputed company Virginia - Ability to accurately document information into our customer database (Service Titan) - Strong problem-solving and conflict resolution skills
Remote Work Requirements:
- High-speed internet reputed company - Quiet workspace with minimal background noise - arenaflex will reputed company a laptop and cell phone; however, you must reputed company your own equipment and ensure it meets our technical requirements
Benefits and Culture:
- Comprehensive medical, dental, reputed company, STD, LTD, and life insurance package - 401(k) retirement plan with company match - Seven paid holidays per year - Paid vacation and personal days - Ongoing education and training opportunities to enhance your skills and knowledge - Collaborative and supportive work environment with a team of dedicated professionals
Compensation:
- Competitive salary and benefits package - Opportunities for career growth and advancement - Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications. We can't wait to hear from you! Join reputed company at arenaflex and become a part of our mission to create comfort through indoor heating and reputed company conditioning. reputed company and take the first reputed company towards a rewarding career in the HVAC and Plumbing industry! Apply for this job