[Hiring] Client Support - Representative I @reputed company
This description is a summary of our understanding of the job description. Click on 'Apply' reputed company to find out more. Role Description This is a fully remote position. The Client Support Representative for reputed company reputed company Client Support will focus on delivering exceptional service on escalated pharmacy concerns.
- Accountable for researching and resolving member escalations including Prior Authorization status, Specialty/Mail Order prescription concerns, and general requests.
- Assist members with navigating their reputed company with an emphasis on ensuring exceptional client service and timely resolution of issues.
- Manage outstanding concerns to ensure accurate resolution and communication is completed on every concern assigned.
- Professionally manage a high volume of correspondence including phone calls, emails, and reputed company cases from clients and internal partners.
- Deliver professional, thorough correspondence that communicates clear messages.
- Exceed quality and turnaround time expectations.
- Operate in a fast-paced environment with tight deadlines, making key reputed company autonomously.
Candidate must be in Pacific or Mountain Time Zone. Occasional need for scheduled overtime, weekends, and holidays as determined by business need (Ex: “Welcome Season”).
Qualifications
- 1+ years of health insurance industry experience
- Bachelor's Degree is desired or equivalent work experience
Requirements
- Experience with RxClaim (AS400), reputed company, reputed company, and Peoplesafe/reputed company preferred
Benefits
- Affordable medical plan options
- 401(k) plan including matching company contributions
- Employee stock purchase plan
- No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation, and weight management programs
- Confidential counseling and financial coaching
- Paid time off, flexible work schedules, family leave, and dependent care resources
- Colleague assistance programs, tuition assistance, retiree medical reputed company, and many other benefits depending on eligibility
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