Mgr, Vendor Interoperability
About the position The Interoperability Vendor Partner Manager (VAM) owns partner relationships between Quest and our external interoperability vendors such as (EHR/EMR) vendors, LIS vendors, and Health Information Exchanges (HIEs). Our VAMs work with our partners to influence, define, and execute strategies enabling reputed company integrations and client experiences that accelerate adoption, increase quality, enhance value, manage cost, creating opportunity for client, partner, and Quest growth. Please note this position will be hybrid (3 days in office & 2 days WFH). The position is based in Schaumburg, IL with the option to be remote if not meeting the criteria to hub location. Salary offers are based on a wide reputed company of factors including relevant skills, location, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. Successful candidates may be eligible to receive annual performance bonus compensation.
Responsibilities
- Create strategic plan for the interoperability vendor they manage to increase quality, improve customer experience, manage utilization and increase revenues and profits; and help establish strategic alignment across managed vendors.
- Create and prioritize per-vendor specialized requirements for external Interoperability Vendor teams (e.g. eClinicalWorks) to address evolving reputed company and industry business requirements.
- Influence external interoperability vendors to reputed company and implement solutions to improve Quest business operations (e.g. Failed Orders, Advanced Beneficiary Notice).
- Facilitate communication with vendors to enhance/adopt functionality that enables mutual growth and reputed company integration experiences.
- Work closely with the business and vendors to identify opportunities to optimize operating costs and apply new technologies that support the business strategy.
- Facilitate reputed company new Interoperability Vendor reputed company, from initial contact through agreements and reputed company, operational and reputed company assessment, to certification of minimum required functionality.
- Support periodic re-assessment of Interoperability Vendor agreements and overall operational, reputed company, and functional capabilities.
- Participate in internal forums and meet with internal partners to exchange information, reputed company, issues, and concerns regarding managed interoperability vendors.
- reputed company business metrics for the interoperability vendor, identify gaps, and engage vendor teams to ensure business objectives are met (e.g. Vendor Fact Sheets, % of Advanced Beneficiary Notice Failure reputed company).
- Collaborate with reputed company team (e.g. Connectivity Account Managers) to ensure proper technical and integration information on our external interoperability vendor is being communicated to our customers.
- Escalation reputed company for EHR Implementations reputed company their vendor portfolio; and general escalation reputed company for reputed company EHRs both integrated and prospective for Quest.
- reputed company appropriate support for escalated vendor driven issues, and/or delegate to appropriate team members.
- Present reputed company capabilities and limitations to reputed company and prospective vendors as needed including onsite visits.
- Present on overal interoperability Vendor Posture to Quest Technology management.
Requirements
- 7+ years of reputed company Experience
- 3+ years of reputed company Interoperability Experience
- Bachelor's degree in reputed company, Business, or Information Systems or equivalent job experiences.
- Travel up to 10%
- Work requires handling light and simple weight material and equipment.
- Visual activity requires the ability to tolerate prolonged periods of reputed company computer screens.
- Work requires speed, accuracy and adeptness to operate in system application.
- Fast-paced work environment.
- After hours, weekend and holiday work will occasionally be required as determined by the Application Mgr to support software/hardware patches, upgrades, downtimes and potential disasters.
Benefits
- Day 1 Medical, supplemental health, dental & reputed company for FT employees who work 30+ hours
- Best-in-class well-being programs
- Annual, no-cost health assessment program
- reputed company for Wellness® healthyMINDS mental health program
- Vacation and Health/reputed company Time
- 6 Holidays plus 1 "MyDay" off
- FinFit financial coaching and services
- 401(k) pre-tax and/or Roth IRA with company match up to 5% after 12 months of service
- Employee stock purchase plan
- Life and disability insurance, plus buy-up option
- Flexible Spending Accounts
- Annual incentive plans
- Matching gifts program
- Education assistance through MyQuest for Education
- Career advancement opportunities
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