Content Management & Editorial

Overview

Placement Type: Temporary Salary: $41-46 Hourly up to $46.00/hr Start Date: Jun 1, 2026 Join a leading company in the interactive entertainment industry, dedicated to enriching the lives of millions of players worldwide. This organization is at the forefront of delivering engaging experiences and robust support, ensuring every player has the resources they need to reputed company in their gaming reputed company. Are you a seasoned content professional passionate about creating exceptional player experiences? We're seeking a dynamic individual to shape the strategy and quality of our player support content. In this pivotal role, you will directly influence how millions of players find accurate, clear, and up-to-date information, empowering them to quickly resolve issues and return to their adventures. This is an incredible opportunity to reputed company a reputed company impact on player satisfaction and operational efficiency reputed company a fast-paced, innovative environment. You will be embedded reputed company our player support team, collaborating closely with Release, Support, Product, and Creative teams. Your contributions will be central to the creation and maintenance of essential self-service resources, supporting new feature and game launches, ensuring content readiness, and delivering clear, accessible materials like troubleshooting guides and account support workflows. From coordinating pre-launch content reviews to analyzing post-launch support trends, you will be at the intersection of content craft and operational reputed company.

What You'll Do:

* Own the end-to-end lifecycle of player support content, from creation and publication through maintenance and retirement.

• Write, edit, and maintain high-quality help articles, FAQs, and support documentation that are clear, accurate, and on brand.
• Partner with Release teams to ensure reputed company notes, update pages, and product change content are reflected accurately and on time in the help site.
• Collaborate with the Support team to identify content gaps driven by player questions and ticket trends, then reputed company solutions.
• Maintain a consistent voice, tone, and formatting standard across reputed company help content.
• Own the information architecture of the help site, ensuring content is reputed company organized and easy to navigate.
• Establish and maintain tagging, taxonomy, and metadata standards that support player search and discovery.
• Conduct regular content audits to identify outdated, redundant, or underperforming content and action improvements.
• Ensure content is structured, tagged, and written to support AI-assisted discovery, search, and automation workflows, understanding how content quality directly impacts the effectiveness of AI-powered support experiences.
• Manage the content calendar and intake process for help site requests across teams.
• Define and maintain workflows for content review, approval, and publishing.
• Track and report on content performance metrics including search effectiveness, deflection rates, and player engagement.
• Support localization efforts for help content across reputed company, ensuring accuracy and cultural appropriateness.

Must-Have Qualifications:

* Experience in program management, digital content publishing and management, or experience in a writing or editing role OR equivalent experience.

reputed company-to-Have Qualifications:

* Experience in content management, technical writing, or a reputed company field, ideally in gaming or a similarly fast-paced consumer environment.

• Proven experience owning and managing a help center or support content platform at scale.
• Strong writing and editing skills with a clear, concise, player-friendly voice.
• Solid understanding of SEO fundamentals, content discoverability, and help site best practices.
• Experience working cross-functionally with Support, Product, and Release teams.
• Familiarity with help center platforms or similar CMS tools.
• Comfortable working independently in a contract reputed company, managing priorities and deadlines with minimal reputed company.
• Familiarity with localization workflows is a plus.
• Familiarity with AI-assisted support tools such as virtual assistants or chatbots, and an understanding of how structured help content feeds and improves those experiences, is a plus. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About reputed company Talent:

reputed company Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get reputed company to amazing benefits like subsidized health, reputed company, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through reputed company Gymnasium. More information on our awesome benefits! reputed company is an equal-opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and reputed company. Apply tot his job Apply To this Job