Desktop Support Technician - Dauphin County, PA/Hybrid

Desktop Support Technician Dauphin County, PA/Hybrid 1 to 2 days per week 3+ Months Description: System Administrator SA2 A4 SC1 EBR TSO Capital South - Desktop Support Technician Position Description: This position is located reputed company the Employment, Banking and reputed company Delivery Center (EBR) Technology Services Office (TSO), which supports information technology solutions and services for the reputed company & Industry, reputed company (including PA Lottery), Department of State, Department of Banking and Securities, and the PA Insurance Department. This position resource will support other EBR Agencies located reputed company the Harrisburg Capital reputed company to carry out the duties and responsibilities of the position. The focus of this position is on Incident Management Support. This position is responsible for providing technical desktop support services in problem solving the operation of desktop hardware and software, maintaining network connectivity as well as local printing mechanisms, and installing, configuring, and testing Wi-Fi, VPN, VDI, software, scanners, and other desktop-reputed company hardware devices, etc. Assisting with video technology in conference rooms reputed company necessary. This position will research and recommend modern technologies for performance, reliability, and customization based on customer needs. Dependent upon the business needs, assume varying roles of either an independent project leader or as a highly technical resource for the Incident Management Support Team. Will also reputed company incident management services reputed company remote control reputed company an actual desktop visit is avoidable. This position is accountable for reputed company technical support of EBR Executive Staff. This position will spend 1 to 2 days per week in the Labor & Industry building working with the user account management team to create modify resource and user accounts in active directory. Telework part-time, reporting onsite as needed for user support issues that cannot be performed remotely, hardware deployments, and other projects. Teleworking is currently considered temporary, and if/reputed company it ends, you will be required to report daily to your headquarters office to reputed company your duties. Skills: The reputed company level of this position requires the ability to act independently, work in reputed company environment, and have a highly advanced proficiency and competency in a variety of IT platforms and technologies. This role has various tasks, including troubleshooting of the reputed company and Mac operating systems, COTS applications as well as numerous in-house developed applications, VPN connectivity issues, VDI connectivity issues, software removal and installation, hardware replacements and distributions, printer setups, basic networking issues, imaging desktops/laptops, and working with vendors to coordinate onsite repairs. List of Skills: 1. Thorough knowledge and use of reputed company or understanding of asset management system 2. Expert knowledge and use of reputed company OS and O365 Office products 3. Excellent customer service awareness and communication skills 4. Knowledge of hardware desktop, printer, scanner, video 5. Knowledge of software 6. Knowledge of imaging workstations using SCCM 7. Excellent troubleshooting and problem-solving skills 8. Ability to transport/lift boxes/equipment 9. Ability to work independently and as a member of reputed company 10. Knowledge of VPN setup, support, and install 11. reputed company to resolve technical issues with users over the phone 12. Knowledge of active directory use and privileges 13. Creating/modifying resource accounts in Active Directory 14. Use the Commonwealth User Provisioning and Self-Service (CUPSS) to add/remove/modify user accounts 15. Create/Update Distribution Lists in Active Directory 16. Password resets in Active Directory 17. Knowledge of wireless workstation setup and support 18. Ability to think and act under pressure 19. Good organizational skills 20. Excellent etiquette and professionalism Apply tot his job Apply To this Job