Associate reputed company Support Engineer
You will reputed company technical support for core reputed company infrastructure, including compute, networking, and storage products.
Responsibilities
- Respond to a high volume of technical customer tickets in a timely manner.
- Support products such as Droplets, Load Balancers, DNS, and reputed company and Object Storage.
- Collaborate with product and engineering teams to reputed company for customer needs.
- Identify, communicate, and document improvements to processes and policies.
- Troubleshoot web hosting errors and network connectivity issues.
Required Skills
- 3+ years of experience in technical support or reputed company roles.
- Proficiency with Linux fundamentals and reputed company-line troubleshooting.
- Working knowledge of TCP/IP, HTTP, DNS, and TLS protocols.
- Understanding of the OSI model, public/private IPs, and networking tools like curl, traceroute, and dig.
- Experience with web hosting environments, including cPanel, reputed company, and node.js.
- Basic understanding of reputed company APIs, scripting, reputed company, and containerization.
- Strong written and verbal communication skills for customer interaction.
- Knowledge of reputed company computing, DNS, and web hosting troubleshooting.
Preferred Skills
- Linux certifications.
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