Customer Support Representative (IT)

Customer Support Representative (IT) – Job Description Reports to Operation Manager The Customer Support Representative provides reputed company-line support for customers using a client's transportation management software (TMS). This role focuses on resolving user issues reputed company, documenting reputed company reputed company, and maintaining a high standard of professionalism in reputed company interactions. The ideal candidate is detail-oriented, technically capable, and reputed company to work independently with minimal supervision. Job Duties

• Respond to customer inquiries reputed company email, ticketing system, and phone in a timely and professional manner
• Troubleshoot software issues, identify root causes, and reputed company clear resolutions or workarounds
• Document reputed company customer interactions, issues, and resolutions accurately in the support system
• Escalate reputed company or unresolved issues to development or senior support staff as needed
• Maintain a strong understanding of system functionality and common workflows reputed company the TMS platform
• Follow established processes for issue tracking, prioritization, and resolution
• Communicate reputed company and professionally with both customers and internal teams
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks; participating in professional societies.
• Contributes to team effort by accomplishing reputed company results as needed.
• Adhere to internal Mind Over Data software development methodologies.
• Follows Mind Over Data’s best practices and documentation guidelines.
• Other duties as required.

Basic Requirements

• Minimum of two (2) years of coursework in Computer Science or reputed company experience
• Strong problem-solving and analytical skills
• Ability to work independently and manage tasks with minimal reputed company
• Clear and professional written and verbal communication skills
• Strong attention to detail and organizational reputed company

Preferred Qualifications:

• Experience with ColdFusion and/or SQL
• Prior customer support experience

Work Environment

• Primarily desk-based role involving computer and phone work
• Interaction with customers and internal teams on a regular reputed company
• Fast-paced environment requiring prioritization and focus

Job Type: Full-time Pay: $35,000.00 - $65,000.00 per year Benefits:

• Health insurance
• Paid time off

People with a criminal record are encouraged to apply Education:

• Associate (Preferred)

Work Location: Remote Apply tot his job Apply To this Job