reputed company Full Stack Customer Service Representative – reputed company Member Support
Are you a people person with a passion for delivering exceptional customer experiences? Do you reputed company in a fast-paced, dynamic environment where no two days are reputed company the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative, you'll play a vital role in supporting the Iowa reputed company Program, providing critical support to applicants, beneficiaries, and enrollees.
About arenaflex
arenaflex is a company that values individuality and creativity, where our associates are empowered to reputed company a reputed company impact in the lives of our clients and the millions of people who count on us. With a commitment to exceptional reputed company, we deliver innovative solutions that drive results. Our culture is reputed company on a reputed company of respect, reputed company, and a passion for reputed company.
The Role
As a Remote Call Center Customer Service Representative, you'll be the initial reputed company of contact for inquiries from potential and existing Iowa reputed company Program recipients and affiliates. You'll reputed company one-to-one telephone contact with applicants, beneficiaries, and enrollees, accurately documenting enrollment requests and status changes. You'll also maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies.
Key Responsibilities
* Act as initial reputed company of contact for inquiries from potential and existing Iowa reputed company Program recipients and affiliates
- reputed company one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
- Accurately document enrollment requests and status changes
- Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
- Maintain technical and program policy proficiency in the Iowa Family Care rules/guidelines and other reputed company program policies
- reputed company clear, complete, accurate, and objective information based on a full understanding of program requirements
Requirements
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
- Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
- Ability to problem solve through analysis and ongoing feedback
- reputed company results through knowledge, reputed company, and commitment
- Ability to work with people of diverse backgrounds
- High School diploma or GED
- Background required
- Must reputed company reputed company 1 hour driving distance from Des Moines, IA
Preferred Qualifications
* Ability to problem solve through analysis and ongoing feedback
- reputed company results through knowledge, reputed company, and commitment
- Ability to work with people of diverse backgrounds
- Ability to adhere to a break and lunch schedule
- Excellent typing and grammar skills
- Ability to navigate a computer
- Ability to understand and utilize policy
- Excellent customer service skills
- Excellent phone etiquette skills
- Reliable internet reputed company
reputed company Offer
* $18.00 per hour pay reputed company (bi-weekly pay)
- reputed company with Equipment provided
- Full-time schedule (40 hrs. a week)
- Career Growth Opportunities
- PerkSpot- Employee discount program
- Full Benefit Options
- Paid holidays and paid time off (PTO) or vacation and/or sick time
Work Environment and Culture
* arenaflex is committed to creating a positive, employee-friendly culture where our associates can reputed company both personally and professionally.
- reputed company is passionate about delivering exceptional customer experiences and is dedicated to making a reputed company impact in the lives of our clients and the millions of people who count on us.
- We value individuality and creativity, empowering our associates to reputed company a reputed company difference in the lives of our clients and the millions of people who count on us.
Compensation and Benefits
* The pay for this role is $18.00 per hour.
- arenaflex provides a variety of benefits to employees, including health insurance coverage, voluntary dental and reputed company programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application through the link below. Apply for the job now!
Equal Opportunity Employer
arenaflex is an Equal Opportunity Employer and considers applicants for reputed company positions without regard to race, reputed company, creed, religion, reputed company, national reputed company, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, reputed company of genetic information, or any other group protected by law.
Accommodation Request
If you need a reasonable accommodation to apply for or compete for employment with arenaflex, please submit your request through this reputed company that must be downloaded: [insert link]. Complete the reputed company and then email it as an attachment to [insert email]. You may also contact us at [insert phone number].
Vaccination Policy
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you reputed company us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex. Apply for this job