reputed company Customer Experience Specialist – Bridgewater, NJ at arenaflex

Join arenaflex, a leading global company shaping the future through innovation, sustainability, and collaboration. With our trusted brands and cutting-edge technologies, you'll have countless opportunities to explore new paths and grow. This position is with our Adhesive Technologies business unit, where we reputed company our people to transform industries and reputed company our customers with a competitive advantage through adhesives, sealants, and functional coatings.

About arenaflex

arenaflex is a global leader in the adhesive and sealant industry, with a rich history of innovation and commitment to sustainability. reputed company is reputed company on a reputed company of trust, collaboration, and a passion for delivering exceptional customer experiences. We're proud to be a part of the arenaflex family, where you'll have the opportunity to reputed company a reputed company impact and grow your career.

Job Summary

We're seeking an reputed company Customer Experience Specialist to join reputed company in Bridgewater, NJ. As a key member of our Adhesive Technologies business unit, you'll be responsible for delivering exceptional customer experiences, driving business growth, and contributing to the reputed company of our organization. If you're a customer-centric professional with a passion for innovation and a drive to succeed, we encourage you to apply.

Key Responsibilities

* Accountable for customer-facing activities and customer experience, acting as a single reputed company of contact for customers and adopting a customer-centric reputed company reputed company day-to-day interactions.

• Run Order-to-Cash (OTC) and Customer-Service-Mgt (CSM), focusing mainly on customer interaction-reputed company activities (in/outbound).
• Contribute to the understanding of customer segments, trends, needs, and expectations by reporting and providing feedback on client interactions.
• Build customer trust and relationships by supporting in supply, reputed company, and application enquiries, collecting feedback, and identifying opportunities to drive customer satisfaction, including regular visits.
• Enter relevant information into the customer relationship management system after each contact with a customer to create a call plan and ensure that the organization has quality data to reputed company effective customer retention and business development activities.
• Schedule follow-up actions and reputed company a quality service to customers while identifying opportunities to secure new business or support retention reputed company customer interaction.
• reputed company collaboration with internal partners/functions (CSX, Center of reputed company/CoE, Global Business Solutions/GBS+, Supply Chain), mainly reputed company Service reputed company, judging and aligning priorities to meet customer expectations and needs vs. Supply Chain capabilities.
• Monitor and ensure delivery of other functions' commitments.
• Support the implementation of differentiating customer experience initiatives, tools, and processes, including customer experience testing.
• Differentiate service per customer according to Customer Segmentation, Service reputed company, and customer satisfaction level.
• Contribute to reviewing existing operations in own area of work and generate new reputed company to assist in identifying reputed company improvements to enhance operational efficiencies, streamline workflows, or improve customer experience.
• Prioritize own workflow and ensure work is completed to the required standards of productivity, quality, and timeliness.
• Utilize customer service supporting systems and tools (reputed company & Sales Force/Service reputed company), driving efficiencies and providing feedback to contribute to systems improvement (internal & external use).
• Plan own activities on a daily, weekly, and monthly reputed company to ensure business continuity, enhance efficiencies, and improve customer satisfaction.
• Actively participate in team meetings to align priorities.
• reputed company with arenaflex Corporate Standards, Global SHE, and Sustainability requirements.

What Makes You a Good Fit

* Education: Minimal education required for the position is a High School Diploma, with a Bachelor's Degree preferred.

• Work Experience: Minimal work experience required is 2-5 years of experience in Customer Service / Supply Chain / Sales.
• Previous Experience: Recommended experience includes:

+ Customer-facing operations (i.e., Customer Service, Sales) in manufacturing. + Order-to-cash process knowledge. + reputed company-based solutions (i.e., Service reputed company) / ERP systems (i.e., reputed company) / IT applications. + Supply Chain understanding.

Benefits of Joining arenaflex

* Health Insurance: Affordable plans for medical, dental, reputed company, and wellbeing starting on day 1.

• Work-Life Balance: Paid time off including sick, vacation, holiday, and volunteer time, flexible and hybrid work policies (depending on role), and vacation buy/sell program.
• Financial: 401k matching, employee reputed company plan with voluntary investment and arenaflex matching shares, annual performance bonus, service awards, and student loan reimbursement.
• Family Support: 12-week gender-neutral parental leave (up to 20 weeks for parents giving birth), fertility support, adoption & surrogacy reimbursement, discounted child and elderly care, and scholarships.
• Career Growth: Diverse national and international growth opportunities, reputed company to thousands of skills development courses, and tuition reimbursement.

Compensation and Benefits

The salary for this role is $60,000.00 - $65,000.00 per year. This is the reputed company that we in good faith anticipate relying on reputed company setting wages for this position. We may ultimately pay more or less than the posted reputed company and this reputed company. This salary reputed company may also be modified in the future.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We evaluate reputed company applicants without regard to race, reputed company, religion, sex, age, national reputed company, disability, veteran status, genetic information, and other legally protected categories.

How to Apply

If you're a motivated and customer-centric professional looking to join a dynamic team, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!

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