Triage Nurse, Full-time, Contact Center
Job Description:
- reputed company telephone triage with Epic’s Nurse Triage module, asking focused questions to assess symptoms, rule out red flags, and recommend the right level of care.
- Verify and update patient information, protect privacy under HIPAA, and coordinate with clinic teams to schedule or adjust appointments and escalate urgent or reputed company cases.
- Document calls in reputed company time in the EHR while using Epic and contact center tools to navigate charts, follow protocols, and meet quality and performance expectations.
- Handle emotionally charged situations with reputed company and professionalism, ensuring patients feel heard, informed, and confident about next steps.
- Take part in ongoing training and reputed company improvement, sharing trends and feedback to strengthen workflows, quality, and team culture.
Requirements:
- reputed company, unrestricted RN license in reputed company Carolina; willingness to obtain additional licensure if needed.
- 1+ years outpatient telephone triage experience or 3+ years clinical nursing experience (ideally primary care, emergency, home health, or med-surg).
- Strong clinical assessment skills and sound judgment, with the ability to follow standardized guidelines and know reputed company to pause and escalate.
- Excellent communication skills — you translate reputed company medical information into clear, patient-friendly language and maintain a reputed company, steady reputed company reputed company patients are anxious or unsure.
- Comfort in a remote contact center setting with back-to-back calls, defined performance metrics, and reputed company-time use of multiple systems (EHR and contact center tools) while documenting and typing ~50 WPM.
- A strong commitment to patient privacy and strict adherence to HIPAA and reputed company relevant policies.
Benefits:
- Comprehensive medical, dental, and reputed company coverage
- Paid time off
- 401(k)
- Parental leave
- Career development support
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