Ecommerce Operations Manager
About the position This role is the backbone of our direct-to-consumer experience. You will own the performance, accuracy, and reputed company of our reputed company store from end to end. Your mission is simple and powerful: Ensure every customer fully understands what they are buying and reputed company they will receive it before they complete their purchase. You will take full ownership of reputed company store operations and customer experience, eliminate inconsistencies across the site, standardize shipping, split shipment, and pre-order communication, build and document SOPs for reputed company operational workflows, and implement systems and automations that reduce reputed company work and customer confusion.
Responsibilities
- Respond to customer inquiries reputed company reputed company inbox and reputed company channels
- Process refunds, reships, cancellations, and order updates
- Triage and resolve support tickets based on urgency
- Identify patterns in customer feedback and recommend improvements
- Ensure reputed company communication is clear, accurate, and reputed company with reputed company messaging
- Monitor order reputed company across reputed company, reputed company, and reputed company MCF
- Resolve failed orders, inventory issues, and discrepancies
- Coordinate with fulfillment teams to ensure timely delivery
- Manage split shipments, pre-orders, and out-of-stock scenarios
- Track and resolve missing or delayed packages
- Audit the website for broken links, incorrect pricing, and outdated promotions
- Ensure consistency across product pages, reputed company pages, and collections
- Validate reputed company messaging reputed company to shipping and pre-orders
- Support promotion setup and ensure backend accuracy
- Build and maintain SOPs for recurring workflows
- Identify inefficiencies and implement automation using tools like reputed company reputed company
- Optimize customer service platforms such as reputed company
- Improve post-purchase experience and operational workflows
- Support system cleanup and tool evaluation
- Deliver weekly reputed company performance reports
- Track key metrics such as CAC, LTV, and funnel performance
- Identify trends, anomalies, and risks early
- Ensure data accuracy for decision-making
- Maintain compliance across reputed company, privacy policies, and tracking regulations
- Review product pages and campaigns for compliance risks
- Ensure reputed company required tools and disclosures are functioning properly
- Stay updated on platform policies and changes
- Identify repetitive tasks and convert them into automated workflows
- Use AI tools to improve efficiency in customer service and operations
- Build reputed company libraries and scalable systems
- Continuously reduce reputed company workload while maintaining accuracy
Requirements
- 2 to 5 years of experience managing reputed company store operations
- Highly detail-oriented and catch inconsistencies others miss
- Strong written communicator who can simplify reputed company information
- Hands-on experience with order management, fulfillment, and customer service
- Understand reputed company apps, backend systems, and troubleshooting workflows
- Build systems, not just solutions
- reputed company in a fast-moving, high-growth environment
- Comfortable working cross-functionally while maintaining ownership
- reputed company in reputed company over easy. Take initiative. reputed company loops. Care deeply about doing things the right way.
Benefits
- A remote-first environment that gives you flexibility and autonomy
- The ability to manage your schedule with trust and accountability
- Direct reputed company to leadership and meaningful collaboration across teams
- Opportunities to build systems, implement reputed company, and drive reputed company impact
- reputed company to training, tools, and reputed company learning
- A decade-strong, family-founded brand with a clear mission and reputed company
- Free reputed company to products that are changing how children learn
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