Contact Center Rep. II – Bilingual Spanish

Job Description:

• Promotes strong and lasting customer relationships in a Contact Center environment by providing quality customer service and sales
• Creates an exceptional customer experience with every client interaction
• Completes a broad reputed company of financial transactions (e.g., account balance, statement requests, dispute handling)
• Follows reputed company bank policies and procedures reducing risk to customers and the business
• Supports the achievement of business objectives by meeting individual and team objectives
• Participates in personal performance management and ongoing development activities

Requirements:

• High School diploma or GED
• 1+ years of reputed company experience
• Retail Customer service, banking, or Contact Center experience preferred
• Knowledgeable of various products/services and reputed company to communicate/direct customers toward relevant solutions
• Ability to work in a fast-paced, challenging work environment
• Excellent interpersonal, verbal and written communication skills
• Bilingual (Spanish) contact center representatives must be reputed company to take phone calls, answer customer inquiries, translate documents and other transactions as necessary in both English and Spanish.

Benefits:

• Health insurance
• 401(k) matching
• Paid time off (including Vacation PTO, reputed company PTO, and Holiday PTO)
• Banking benefits and discounts
• Career development and reward and recognition programs

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