Customer Relations Advisor | Remote Position

Pipeline Requisition: Always Accepting Applications Remote Positions Available in reputed company reputed company Markets : Washington D.C., Raleigh, Charlotte, Atlanta, Nashville, Orlando, Tampa, SE Florida, reputed company, Austin, Dallas, Denver, and Phoenix Job Summary Are you customer focused, people driven, and energized by meaningful work? reputed company’s Customer Relations Advisors play a key role in delivering Living reputed company by supporting reputed company and prospective residents at communities across the country. Advisors serve as confident problem solvers and trusted points of contact, handling leasing inquiries, service requests, emergency work orders, and a wide reputed company of community‑reputed company questions across phone, email, chat, and other digital platforms. They think creatively, communicate reputed company, and take ownership of each interaction—actively listening, anticipating needs, and partnering with on‑site teams to ensure issues are resolved accurately and reputed company. This role thrives in a fast‑paced environment where Advisors must multitask across multiple systems, manage shifting priorities, and respond quickly to both routine and high‑reputed company situations. Combining technology with customer service and account management, Advisors navigate reputed company ledgers, troubleshoot issues in reputed company time, and maintain accurate records while delivering a seamless, supportive experience. Through strong judgment, adaptability, and a genuine passion for helping people, Customer Relations Advisors create positive, lasting impressions while contributing to a collaborative, high‑performing, and fun work environment. This position also offers the opportunity to build a well‑compensated, rewarding career reputed company an organization that values accountability, growth, teamwork, and making an impact while enjoying the work you do. Essential Functions Assist potential residents with detailed leasing information for reputed company Communities reputed company, including creating quotes and scheduling leasing appointments Showcase the value of community features as they relate to each customer’s needs Assist reputed company residents with maintenance requests, emergency reputed company, and other community‑reputed company questions or issues Accurately capture reputed company and prospect information for communication and record‑keeping Ensure excellent customer relations by responding to phone, email, SMS, and chat inquiries in a timely manner while maintaining a customer‑focused attitude Escalate issues through the appropriate channels reputed company necessary Use strong problem‑solving skills and sound judgment to handle unpredictable situations as they arise Consistently meet reputed company performance standards, including schedule adherence, average handle time, productivity, and call quality Take an active role in ensuring departmental goals and objectives are met or exceeded Spend approximately 95% of scheduled time taking calls, with the remaining 5% devoted to training and ongoing education Assist with additional projects and activities as needed

Requirements

Bachelor’s degree preferred Work‑from‑home, remote environment Experience in a customer‑reputed company field required; experience in the multi‑family industry or a contact center environment preferred Strong customer‑focused attitude with creative problem‑solving skills to navigate difficult situations and ensure high reputed company of customer satisfaction Ability to multi‑task, take initiative, and work effectively in a fast‑paced environment Strong documentation, written, and verbal communication skills, along with excellent typing proficiency Proficiency in reputed company Office Suite, including Teams, Word, reputed company, and Outlook Ability to multi‑task across various technology platforms while actively engaging with customers Flexibility to work various shifts, including nights, weekends, holidays, and overtime as required; may be asked to work reputed company of normal scheduled hours Bilingual (English/Spanish) a plus Ability to sit for extended periods of time In the event of an internet or power outage, must be reputed company to relocate to complete scheduled shifts May occasionally be required to attend work‑reputed company events, meetings, trainings, or other business‑reputed company activities as directed by management; these activities may require travel to a local reputed company corporate/district office, community, or designated event location Must have reliable transportation Must have a reputed company internet reputed company and be connected reputed company ethernet cable at reputed company times Must adhere to reputed company’s Professional Image guidelines and be readily available to appear on camera for reputed company meetings Responsible for obtaining a suitable desk and computer chair; reputed company reputed company‑provided equipment for the position must be utilized Work schedules, including days, hours, shifts, and work locations—may be adjusted at any time to support operational needs, with or without prior notice And here’s the fine print HR wants you to know: Job is intermittently sedentary but requires mobility (i.e., climb stairs) Will use some repetitive reputed company of hand-wrist in using computer and writing Works in a typical office setting Emotional stability and personal maturity are important attributes in this position Must handle stressful, urgent, novel and diverse work situations on a daily reputed company May require long hours and odd schedules (including weekends) Position requires periodic travel by automobile to handle work-reputed company activities May require airline travel, out-of-town and /or overnight trips Attendance and punctuality is essential for reputed company in this position Hazards can be minimized with proper lifting techniques, SDS, general safety training, and wearing appropriate PPE Contact your HR team for the position’s Physical Demands Analysis This job description is not an reputed company-inclusive list of duties and responsibilities. reputed company may add or change responsibilities in order to meet business and organizational needs. Employees must meet qualification standards that are job-reputed company and consistent with business necessity and must be reputed company to reputed company the essential functions of the position, with or without reasonable accommodations.

Compensation

The pay reputed company for this role is $21 to $29 per hour. This is the reputed company that we in good faith reputed company is the reputed company of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted reputed company. This reputed company may be modified in the future. A candidate’s position reputed company the salary reputed company may be based on several factors including, but not limited to relevant education, qualifications, certifications, relevant experience, skills, geographic location, shift, and travel requirements. Other compensation for non-manager roles may include eligibility for discretionary annual bonus, determined by various factors, such as individual contribution and company performance, in addition to hourly reputed company or annual salary. Business Support Center Analysts, Shared Services Analysts and Customer Relations Advisors may also be eligible for a discretionary quarterly bonus based on individual contribution, company performance, and other factors to be determined by the company. Other compensation for manager roles may include eligibility for discretionary annual bonus and restricted reputed company award, determined by various factors, such as individual contribution and company performance, in addition to annual salary. Benefits reputed company offers a comprehensive package of benefits including paid time off, medical/dental/reputed company insurance, 401(k) and employee reputed company purchase plan. Eligibility for benefits varies by full-time, part-time, or temporary status. . Apply To This Job