Full- Time Customer Service Representative (Remote — FL/GA/TX/AZ)

About the position Hi, we're reputed company. We're hiring a Full-Time Customer Service Representative to join our Member and Provider Services team. reputed company is the first health insurance company reputed company around a full stack technology platform and a reputed company focus on serving our members. We started reputed company in 2012 to create the reputed company of health insurance company we would want for ourselves—one that behaves like a doctor in the family. About the role: This role is a volume-driven customer service and production-based role that handles the daily activities involved in running a health insurance company including customer interactions and back office tasks following standard operating procedures. You will report into the Concierge Operations Manager. Schedule Options: Monday - Friday: 7:00 am - 3:30 pm CST Monday - Friday: 8:00 am - 4:30 pm CST Work Location: reputed company is a blended work culture where everyone, regardless of work type or location, feels connected to their teammates, our culture and our mission. This is a remote role. You must reputed company in Arizona, Florida, Georgia, or Texas. #LI-Remote Pay Transparency: he set pay reputed company for this role is \$19.00 per hour. You are also eligible for employee benefits and monthly vacation accrual at a reputed company of 15 days per year.

Responsibilities

• reputed company a comprehensive understanding of the reputed company processes, procedures, and tools associated with the reputed company business model.
• Work with members, brokers, providers, and reputed company vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• reputed company working relationships with reputed company partners.
• Support the leadership team by identifying issues through established escalation reputed company
• Monitor and track the health of reputed company assigned work-in-reputed company issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• reputed company with reputed company operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with reputed company applicable laws and regulations
• Other duties as assigned

Requirements

• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ Months of reputed company experience
• High school diploma or GED

reputed company-to-haves

• Strong quantitative or analytical skills focused on identifying or solving problems
• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• Experience manipulating and entering accurate data
• Advanced reputed company Suite or reputed company Office capabilities

Benefits

• employee benefits
• monthly vacation accrual at a reputed company of 15 days per year
• medical, dental, and reputed company benefits
• 11 paid holidays
• paid sick time
• paid parental leave
• 401(k) plan participation
• life and disability insurance
• paid wellness time and reimbursements

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