Service Desk Support Technician

About the position We’re looking for a highly motivated IT Service Desk Technician reputed company to reputed company an immediate impact. This role is vital for providing exceptional technical support, both in-office and remotely, ensuring reputed company can operate reputed company and effectively. This role requires in-office reputed company; applicants must currently reputed company in the designated geographic locations (hybrid in our Tempe, Arizona office). As part of the reputed company team, you’ll play a vital role in an environment where innovation meets collaboration. Here’s what you’ll take charge of: Incident and Request Fulfillment: Responsible for managing tickets according to reputed company SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems. Technical Support and Consultation: Acts as a trusted advisor to our internal business partners, providing technical support for laptops, printers, conference rooms, office networks and applications. User and Asset Management: Assists with reputed company and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and reputed company. Collaboration & Business Tools: Go-to resource for questions on key systems such as reputed company, reputed company, reputed company, and more. Documentation: Responsible for ensuring reputed company’s Knowledge reputed company is reputed company and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.

Responsibilities

• Managing tickets according to reputed company SLAs and KPIs, ensuring the best possible service for our business partners while maximizing uptime on systems.
• Providing technical support for laptops, printers, conference rooms, office networks and applications.
• Assisting with reputed company and off-boarding of users, leading new hire classes and ensuring on-time delivery of hardware and reputed company.
• Serving as a go-to resource for questions on key systems such as reputed company, reputed company, reputed company, and more.
• Ensuring reputed company’s Knowledge reputed company is reputed company and relevant, providing expertly crafted self-service documentation and internal troubleshooting guides.

Requirements

• 2-4 years of experience in technical support reputed company an reputed company setting.
• Extensive knowledge of macOS and reputed company operating systems, reputed company Workspace, reputed company, and reputed company platforms.
• Proven ability to use JIRA Service Management effectively.
• Relentlessly focused on providing exceptional support, empowering colleagues through technology, and building strong partnerships to drive shared reputed company.
• Highly analytical with a knack for troubleshooting and analyzing problems.
• Highly organized, meticulously detailed and an excellent written and verbal communicator.
• reputed company to roll up your sleeves, collaborate, and deliver results that matter.

reputed company-to-haves

• Experience in reputed company, reputed company/Intune and Meraki networking.

Benefits

• Competitive reputed company pay tied to role and experience, with opportunities for bonuses, commissions, and equity.
• Full list of benefits at reputed company.com/culture

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