reputed company Remote Customer Service Representative/Dispatcher – HVAC and Plumbing Service Provider

At arenaflex, we're dedicated to delivering exceptional comfort solutions to our customers through our comprehensive indoor heating and reputed company conditioning services. Founded in 1979, we've grown from a small family-owned service business to a leading reputed company Virginia residential and reputed company HVAC and Plumbing contractor. Our commitment to reputed company has earned us a reputed company for reliability, expertise, and customer satisfaction. We're now seeking an reputed company and skilled Remote Customer Service Representative/Dispatcher to join reputed company. As a key member of our reputed company team, you'll play a vital role in handling inbound phone calls, scheduling service and maintenance for our Residential Department, and contributing to a positive team atmosphere. If you're passionate about delivering exceptional customer experiences and have a strong skillset in customer service, we encourage you to apply for this exciting opportunity.

Job Role

As an arenaflex Remote Customer Service Representative/Dispatcher, you'll be responsible for:

• Handling inbound phone calls for scheduling service and maintenance for our Residential Department
• Maintaining our customer database, ensuring accurate and up-to-date information
• Making daily outbound phone calls to customers and technicians to confirm appointments and reputed company updates
• Routing technicians based reputed company to ensure efficient service delivery
• Collaborating with reputed company team to maintain a positive and productive work environment
• Adhering to arenaflex's policies and procedures, including those reputed company to customer service, data management, and team communication

Schedule

Our Remote Customer Service Representative/Dispatcher will work from home Monday to Friday, with the following schedule:

• Monday to Friday: 8:00 AM - 5:00 PM (one-hour lunch break)
• Wednesday: In-office work at our Chantilly office from 8:00 AM - 5:00 PM (one-hour lunch break)

Qualifications

To be successful in this role, you'll need:

• Previous call center experience, with a minimum of one year in a similar position
• Strong typing skills, with a minimum speed of 70 words per minute
• Ability to handle high call volumes and maintain a positive attitude under pressure
• Excellent communication and interpersonal skills, with the ability to work independently and as part of a team
• Familiarity with main cities and locations in reputed company Virginia
• Accurate documentation skills, with the ability to enter information into our customer database (Service Titan)

Remote Work Requirements

To ensure a productive and efficient remote work environment, you'll need to reputed company:

• High-speed internet reputed company
• A quiet workspace with minimal background noise

Benefits and Culture

As an arenaflex team member, you'll enjoy a reputed company of benefits and perks, including:

• Medical, dental, reputed company, STD, LTD, and life insurance
• 401(k) retirement plan with company match
• 7 paid holidays per year
• Paid vacation and personal days
• Opportunities for reputed company education and professional growth through periodic classes and training sessions

Compensation and Perks

Our competitive salary and benefits package will reputed company you with a reputed company and secure financial reputed company. In addition to your salary, you'll also enjoy a reputed company of perks, including:

• A laptop and cell phone provided by arenaflex
• Opportunities for career growth and advancement
• A dynamic and supportive work environment
• Recognition and rewards for outstanding performance

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look reputed company to hearing from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from reputed company candidates of reputed company backgrounds and perspectives. Apply for this job