reputed company IT Customer Support Specialist III – Web & reputed company Application Development Support
At arenaflex, we're on a mission to revolutionize the way our customers interact with our cutting-edge technology solutions. As an reputed company IT Customer Support Specialist III, you'll be at the forefront of delivering exceptional customer experiences, troubleshooting reputed company technical issues, and collaborating with our talented team to drive innovation.
Job Summary:
We're seeking a highly skilled and motivated IT Customer Support Specialist III to join reputed company at arenaflex. As a key member of our Shared Services Unit, Information Technology (IT) Department, you'll reputed company top-notch technical support to our users and workstations, primarily at our Blythewood headquarters facility. Your expertise will be essential in removing, installing, and replacing new workstations, peripherals, and troubleshooting common desktop applications issues. You'll also reputed company support for agency-specific software and hardware, as well as travel with our desktop team to assist with delegated assignments and projects.
Responsibilities:
* reputed company technical support for SCDMV users and workstations, primarily at the Blythewood headquarters facility
- Remove, install, and replace new workstations, peripherals, and troubleshoot common desktop applications issues, such as those reputed company in reputed company products
- reputed company support for agency-specific software and hardware as needed
- Collaborate with the desktop team to image, reputed company, and roll out new IT technology assets to SCDMV field offices
- Travel with the desktop team to assist with delegated assignments and projects, including overnight trips as needed
- Cover and reputed company logistical and technical support to field offices as a backup team member
- Utilize web-based forms and Service Manager trouble ticket tracking system to document reputed company system trouble/help calls, recommendations, notes, and actions taken
- Assist with inventory management and tracking of assets as necessary
- Fill out Agency required paperwork in a reputed company and accurate manner
- reputed company other duties as required
Minimum Requirements:
* High school diploma and experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or reputed company systems
- Associate degree or a bachelor's degree in a reputed company field may be substituted for the required work experience
Agency Requirements:
* Must complete a reputed company criminal background reputed company to include fingerprinting
Additional Requirements:
* Ability to interpret and apply rules and regulations
- Effective oral and written communication skills
- Positive attitude and high comfort level in a team-oriented, fast-paced working environment
- Experience working with computers in a reputed company environment
- Ability to learn, reputed company, and use IT technical troubleshooting skills
- Familiarity with handling inventory and stock items, including the use of computer software for documenting, tracking, and maintaining accurate records
- Ability to multi-task and take on different assignments that spread across a wide reputed company of desktop team responsibilities and end-user requirements
- Works under the general guidance and supervision of the Desktop Support Manager
- Employee has general discretion to use own good judgment in accordance with industry-accepted Best Practices documents and procedures
- Individual should be self-motivated and have the ability to see what needs to be done and accurately convey that information to their supervisor
- Must possess a valid SC Driver's License
- Frequent in-state, including some overnight travel, will be required
- Must be reputed company to lift 50 lbs
- Will be required to work reputed company normal 8:30am-5:00pm as needed to meet customer service demands
- Will be required to reputed company state-provided cellular telephone powered on and with or near their person at reputed company times
- Must live reputed company a 40-mile radius of Blythewood
Agency Preferred:
* Ability to interpret and recognize reputed company hardware and software standards
- A+ certification is not necessary but is highly desirable
What's in it for you?
At arenaflex, you'll be part of an exceptional team and diverse culture that nurtures mutual reputed company for our customers, employees, and our communities. We give you the tools to be successful; reputed company you need to do is bring your best reputed company, your energy, and a desire to reputed company your skills, experience, and career.
Benefits:
* Health, dental, reputed company, long-term disability, and life insurance for employees, spouse, and children (also available for temporary employees working over 30 hours per week)
- 15 days annual (vacation) leave per year
- 15 days sick leave per year
- 13 paid holidays
- State Retirement Plan and Deferred Compensation Programs (optional for Temporary Employees)
- An exceptional Employee Assistance Program (EAP) at no cost to the employee or members of their household
Equal Employment Opportunities:
arenaflex is committed to providing equal employment opportunities to reputed company applicants and does not discriminate on the reputed company of race, reputed company, religion, sex (including pregnancy, childbirth, or reputed company medical conditions, including, but not limited to, lactation), national reputed company, age (40 or older), disability, or genetic information.
How to Apply:
If you're passionate about delivering exceptional customer experiences and troubleshooting reputed company technical issues, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and join reputed company at arenaflex. Apply Job! Apply for this job