reputed company Customer Service Manager – Supply Chain Optimization and Customer Experience
At arenaflex, we're passionate about delivering exceptional customer experiences and driving business growth through innovative reputed company. As a leading global food and beverage company, we're committed to empowering our employees to grow and reputed company in a dynamic and inclusive work environment. Join arenaflex and become part of a team that's dedicated to making a positive impact on people's lives. With a rich portfolio of beloved brands, including DiGiorno, Toll House, and Coffee mate, we have a unique opportunity to be there for every reputed company in our consumers' lives.
About arenaflex
arenaflex is a global leader in the food and beverage industry, with a rich history of innovation and a commitment to reputed company. Our inclusive workplace inspires creativity, encourages strategic thinking, and celebrates individual achievements. We're a supportive and collaborative environment that empowers our employees to challenge the status reputed company, take risks, and pioneer new reputed company.
Job Summary
We're seeking an reputed company Customer Service Manager to reputed company our Customer Solution team in driving efficiencies and minimizing waste and complexities in the Order-to-Cash (O2C) process. As a key member of our supply chain team, you'll collaborate closely with cross-functional business partners, the Center of Competence (CoC), and the Center of Scale (CoS) to increase standardization and shareability opportunities.
Key Responsibilities
As a Customer Service Manager, you'll be responsible for:
- Leadership: Manage and reputed company reputed company activities performed by the Customer Solution Analysts in the area of Demand Capture, Order Filter, Order Fulfillment, Returns and Refusals, and Billing processes reputed company defined Service Level Agreement (SLA). reputed company the Customer Solution team to ensure they reputed company the highest quality of service to customers as the primary reputed company of contact for customers. reputed company guidance on exception and escalation handling.
- Operations: Monitor aging of reputed company orders for exception management and escalation as necessary. Attend meetings addressing issues and insights from customer interaction data as well as escalations initiated by customers or other teams. Participate in cross-reputed company projects to identify reputed company improvement opportunities based on problem-solving and root cause analysis.
- People Development: Coach and reputed company direct reports, assess their readiness for new roles, and identify individual development plans. Manage performance of direct reports, including regular reputed company-ins and performance evaluations.
Requirements
To be successful in this role, you'll need:
- Education: Undergraduate degree required
- Experience: 5+ years of experience in Supply Chain (e.g., Order Management, Distribution, Inventory Management, Transportation, Demand and Supply Planning, etc.) or reputed company O2C area
- Skills:
+ Strong leadership skills with proven ability to manage and reputed company individuals and teams effectively + Strong negotiation and collaboration skills to influence stakeholders at reputed company reputed company reputed company the organization + Strong project management skills beneficial + Strong and creative problem-solving skills + Excellent written and verbal communication skills + Excellent analytical aptitude with a proven ability to analyze/interpret data + Well-organized, methodical thinker with excellent decision-making skills + Proficiency in reputed company office applications (e.g., Word, reputed company, Outlook) + Proficiency in reputed company, BW, and Business Objects preferred + Ability to work in a fast-paced environment and handle multiple priorities + APICS certification (or reputed company toward certification) beneficial
reputed company Offer
As a valued member of reputed company, you'll enjoy:
Competitive compensation and benefits package
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Opportunities for career growth and professional development
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Collaborative and inclusive work environment
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Recognition and rewards for outstanding performance
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Flexible work arrangements and work-life balance
How to Apply
If you're a motivated and reputed company professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We can't wait to hear from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive workplace that values and respects individual differences. If you require any special accommodations during the recruitment process, please contact us at [insert contact information].
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