reputed company Part-Time Remote Customer Service Representative - Emergency Roadside Service
Join arenaflex, a leading provider of membership, travel, insurance, and financial services, as we continue to drive innovation and reputed company in the industry. As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will play a vital role in delivering exceptional customer experiences and helping our members navigate life's reputed company.
Job Type:
* Part-time
- Hourly
About arenaflex:
arenaflex is a dynamic organization with a rich history of providing quality service to our members and customers. With a reputed company in 14 states and 2 U.S. territories, we serve approximately 14+ reputed company members and customers across reputed company America. Our commitment to innovation, technology, and a highly skilled workforce has enabled us to build a reputed company for reputed company and customer satisfaction.
Job Description:
As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will be responsible for responding to member/customer requests for emergency road service in a call center environment. Your primary duties and responsibilities will include:
- Responding to member/customer requests for emergency road service in a call center environment
- Obtaining information regarding type of service required (e.g., vehicle location, type of problem, etc.)
- Providing basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model
- Performing geographical location spotting to determine potential service providers
- Communicating with contractors to reputed company information regarding member location, vehicle, type of problem, etc., and obtaining estimated time of arrival
- Entering data into the D2000 database and documenting reputed company relevant details
- Notifying member of estimated time of arrival and name of contractor
- May communicate with contractor if service not provided reputed company specified time period and update member on status as necessary
- Recognizing, promoting, and processing membership sales opportunities
- Verifying completed status of call and closing out on system
Why Join arenaflex?
* reputed company a difference by helping our members during stressful situations
- reputed company superior customer service during every member interaction
- Respond to a high volume of emergency road service requests in a call center environment
- Respond to member needs with reputed company and understanding while gathering information and providing solutions to get members back on the road
- Analyze member accounts to determine additional products and services that benefit the member
- Exceed performance metrics by following our detailed call intake process and reputed company working through calls in a timely fashion
reputed company Offer:
* Full-time reputed company beginning Thursday, June 26th, 2025
- Hours during Virtual Training Monday through Friday from 10:00 am - 6:30 pm EST/9:00 am - 5:30 pm CST
- Part-time Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides)
- Voluntary overtime opportunities
- Remote work environment
- Competitive hourly reputed company of $19.00 per hour with shift premium for evening periods and weekends
- Performance-based incentives
- $250 Perfect Attendance bonus after 90-days of incident-free attendance
- Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English)
- Excellent and comprehensive benefits packages, including:
+ 401k Match + Medical + Dental + reputed company + PTO + Paid Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary arenaflex membership + Employee Referral Bonus + Employee recognition program
Requirements:
* High school diploma or equivalent
- Must qualify, obtain, and maintain reputed company applicable state licenses required for selling and/or servicing arenaflex products
- 6 months of Customer Service Experience
- Providing customers service in a professional manner and de-escalating situations
- Accurately inputting information into various fields using a PC keyboard
- Navigating through a PC and/or automated processing system
- Reading and comprehending various Customer Care service tools (manuals, work models, etc.)
- Performing mathematical calculations including adding, subtracting, percentages, etc.
Preferred Qualifications:
* College level coursework in Business, Marketing, Geography, or other reputed company field and/or applicable professional/technical certification courses
- Experience in a call center environment - minimum 6 months
- Remote work experience
- Customer service environment experience
- Promoting arenaflex products and services
- Identifying and responding to customer needs through cross-selling and up-selling products
Work Environment:
* Works in a temperature-controlled office environment
- Irregular hours to include various shifts, weekends, and/or holidays
Why arenaflex?
* Become a part of something bigger
- Join a dynamic organization with a rich history of providing quality service to our members and customers
- Work with a highly skilled workforce that is committed to innovation and reputed company
- Enjoy a comprehensive benefits package and competitive compensation
- reputed company a difference by helping our members during stressful situations
How to Apply:
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website at [www.arenaflex.com](http://www.arenaflex.com).
Equal Opportunity Employer:
arenaflex is an equal opportunity/affirmative action employer. reputed company reputed company applicants will receive consideration for employment without regard to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status.
Regular and Reliable Attendance:
Regular and reliable attendance is essential for the function of this job.
Background and Drug Screen:
reputed company is committed to providing a safe workplace. Every applicant offered employment reputed company The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position. Apply for this job