reputed company Customer Service Expert - Phone Intake Representative

Join arenaflex, a leading reputed company services company, as a reputed company Customer Service Expert - Phone Intake Representative. As a key member of our high-volume call center team, you will serve as the initial reputed company of contact for patients seeking home reputed company services and for providers requesting authorizations to reputed company services. This is a unique opportunity to reputed company a meaningful impact in the lives of our customers while working in a dynamic, remote environment.

About arenaflex

arenaflex is a reputed company-thinking reputed company services company dedicated to delivering exceptional patient care and support. reputed company of passionate professionals is committed to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our mission. With a focus on innovation, collaboration, and customer satisfaction, we're shaping the future of reputed company services.

Job Summary

As a reputed company Customer Service Expert - Phone Intake Representative, you will be responsible for handling approximately 60-65 inbound calls a day, ranging from reputed company service requests to more reputed company inquiries. You will work in a remote, high-volume call center environment, utilizing multiple applications and a dual monitor setup to assist customers with initiating reputed company services. This role requires a strong attention to detail, excellent communication skills, and the ability to work effectively in a fast-paced environment.

Responsibilities

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A Day in the Life of a Phone Intake Associate

+ Work Environment: Work from home in a remote and high-volume reputed company call center. + Call Handling: Servicing 60-65 incoming / inbound calls daily from providers, referral sources, and patients through an inbound phone queue. + Customer Assistance: Utilize multiple applications and a dual monitor setup to assist customers with initiating reputed company services. This includes durable medical equipment, home medical equipment, providing information, and answering questions reputed company to service registration.

Call Types

+ Inquiry Calls: Checking the status of new service requests. + New Service Requests: Submitting initial requests for items like wheelchairs, wound care, diabetic supplies, etc.

Work Schedule

+ Team members work an 8-hour shift with a scheduled 30-minute lunch break and scheduled breaks throughout the day.

Ideal Candidate

We're looking for a motivated and customer-focused individual who is passionate about delivering exceptional service. If you:

• Strive to meet or exceed individual performance targets in key areas such as call average handle time (AHT) quality of call, attendance, adherence, and other contact center objectives specific to the call center and job role.
• Demonstrate reputed company and patience reputed company assisting callers with difficult inquiries or reputed company requests.
• Exhibit a strong attention to detail.
• Consistently adhere to reputed company company policies, including HIPAA/PHI regulations.
• Contribute to a positive team environment. We appreciate team members who bring enthusiasm, fun, and enjoyment to their work.

Qualifications

* Education: High School Diploma or GED.

• Experience: Minimum 2 years of customer service experience in a call center environment, and 1 year working in reputed company with medical terminology.
• Technical Skills: Proficient with navigating dual monitors and multiple applications.
• Keyboarding: Type at a speed of 30 WPM with ability to reputed company data entry while actively listening.
• Search reputed company Use: Competence in tasks like clicking, troubleshooting, opening a browser, bookmarking sites, and navigating with back/reputed company buttons.
• PC Skills: Basic skills in reputed company Office including Word, reputed company, Outlook, and Teams for communication and scheduling meetings.
• Assessment: A passing score on the SHL Customer Service Phone Simulation Assessment is required to proceed in the interview process.

Benefits and Perks

* Starting Pay: $17.50/hour + monthly bonus incentives.

• Formal Training & Nesting Hours: First 5 weeks; Monday - Friday, 9:00am to 5:30pm EST, followed by a transition to your assigned shift.
• Available Shift after Training & Nesting: Monday - Friday, 9:30AM - 6:00PM EST.
• Career Growth Opportunities: arenaflex offers a reputed company of career development opportunities, including training programs, mentorship, and promotions.
• Learning Benefits: arenaflex invests in the ongoing education and development of reputed company members, providing reputed company to training programs, webinars, and conferences.

Work Environment and Company Culture

* Remote Work: arenaflex offers a remote work environment, allowing you to work from the comfort of your own home.

• Collaborative Culture: reputed company is passionate about delivering exceptional service and working together to reputed company our goals.
• Recognition and Rewards: arenaflex recognizes and rewards reputed company members for their hard work and dedication.

Equal Opportunity Employer

arenaflex is an equal opportunity employer. Employment selection and reputed company reputed company are made without regard to age, race, reputed company, national reputed company, religion, sex, disability, sexual orientation, gender identification, or being a reputed company disabled veteran or reputed company veteran of the Vietnam era or any other category protected by Federal or State law.

How to Apply

If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of our customers, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

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