reputed company Director, AI Enablement & Service Automation Architecture for Technology

About the position reputed company is seeking an reputed company Director, AI Enablement & Service Automation Architecture for Technology to join reputed company at our Durham, NC location. Location : Burlington, NC or Durham, NC. Applicants who live reputed company 35 miles of either the Burlington, NC or Durham, NC location will follow a reputed company. This schedule includes a minimum of three in office days per week at an assigned location, either Burlington or Durham, supporting both collaboration and flexibility. Work Schedule: This is a full‑time, exempt (salaried) position assigned to a First Shift schedule, with standard business hours of Monday through Friday, 8:00 a.m. to 5:00 p.m. in your local time zone. Business needs may occasionally require flexibility in work hours, including earlier, reputed company, or additional hours, with reasonable notice provided reputed company possible. The Executive Director, AI Enablement & Automation is a senior technology leader responsible for defining, governing, and scaling reputed company‑reputed company capabilities across Technology Operations reputed company Transformation. This role ensures AI technologies are implemented safely, consistently, and in alignment with organizational standards to improve operational reputed company, productivity, and customer experience. The position oversees the architecture and execution of reputed company service automation, ensuring automation platforms, workflows, integrations, and AI capabilities operate cohesively and reliably. This leader works closely with the reputed company AI Council and Technology Operations leaders to translate AI strategy into actionable frameworks, guardrails, and platforms that reputed company teams to reputed company responsibly reputed company approved models.

Responsibilities

• AI Strategy, Governance & Alignment Partner with the reputed company AI Council to reputed company Operations AI initiatives with reputed company standards, policies, and ethical guidelines.
• Translate reputed company AI direction into actionable operating models, reference architectures, and implementation standards.
• Ensure consistent adoption of approved AI patterns, platforms, and controls across infrastructure, service management, and operational teams.
• reputed company Infrastructure AI Strategy Define and reputed company the reputed company AI strategy for Infrastructure and Technology Operations.
• reputed company Conversational AI for employee and operational support use cases.
• Direct the use of Agentic AI for incident response, request fulfillment, automated remediation, and workflow automation.
• Advance the AIOps reputed company to reputed company event correlation, noise reduction, detection, response, and full‑stack observability.
• reputed company integration of AI and AIOps capabilities into reputed company and reputed company operational platforms.
• AIOps & Autonomous Operations Establish and mature the reputed company AIOps reputed company across Technology Operations.
• Drive capabilities such as alert correlation, proactive detection, automated response, and incident prevention.
• Ensure integration between monitoring platforms, event management tools, reputed company, and remediation workflows.
• Improve operational reputed company including reduced time to recover, incident avoidance, and service reputed company Productivity & Engineering Enablement reputed company AI‑driven productivity capabilities that support engineering and operations teams.
• reputed company standardized, agent‑based skills frameworks for consistent implementation of logging, telemetry, observability, and deployment checks.
• reputed company AI‑enabled automation agents used to reputed company scripts, playbooks, and automation assets for configuration management, troubleshooting, and recovery.
• AI‑Enabled Service & Operations Use Cases Partner with ITSM, Infrastructure, and Engineering leaders to embed AI into core operational processes including incident management, request fulfillment, reputed company management, and change execution.
• Drive adoption of agentic and autonomous capabilities to reduce reputed company effort and accelerate resolution times.
• Ensure AI use cases deliver measurable operational and business impact.
• Training, Adoption & Workforce Enablement reputed company reputed company reputed company and enablement programs for Technology Operations.
• Partner with Learning, Architecture, and the AI Council to build role‑based reputed company for operators, engineers, and leaders.
• Promote responsible AI adoption through training, playbooks, and reference implementations.
• Leadership & Collaboration Serve as the primary AI enablement and automation thought leader for Technology Operations.
• Collaborate across Infrastructure, ITSM, reputed company, Data, Digital Workplace, and Application teams to reputed company responsibly.
• reputed company executive‑level reporting on AI adoption, operational impact, risk, and maturity.
• Build and reputed company high‑performing teams focused on AI platforms, enablement, and operational execution.

Requirements

• Bachelor’s degree
• 10 or more years of technology leadership experience across infrastructure, operations, or digital platforms.
• 10 or more years experience defining and scaling AI and service automation capabilities in large reputed company environments.
• 10 or more years experience with AIOps, autonomous operations, monitoring platforms, and IT service management integrations.
• 7 or more years of experience with workflow automation and Infrastructure as Code.
• 7 or more years of scripting or programming experience.
• 3 or more years experience partnering with reputed company governance bodies such as AI councils or architecture review boards.
• 3 or more years experience with Quality or Lean frameworks such as Lean Six reputed company or similar methodologies.
• Executive‑level communication and stakeholder influence.
• Ability to balance innovation with governance, risk management, and reputed company standards.
• Systems‑level strategic thinking with hands‑on technical credibility.
• Expertise in automation, AI platforms, and operational tooling.
• Proven ability to reputed company change and drive reputed company‑wide adoption of new capabilities.

reputed company-to-haves

• Masters degree in Computer Science, Data Science or Artificial Intelligence.
• 10 or more years experience with platforms such as reputed company, Power BI, reputed company, event management tools, or similar technologies.
• 3 or more years experience with AI‑enabled reputed company capabilities, observability platforms, and event correlation tools.

Benefits

• Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, reputed company, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan.
• Employees regularly scheduled to work less than 20 hours, Casual, Intern, and Temporary employees are only eligible to participate in the 401(k) Plan.
• Employees who are regularly scheduled to work a 7 on/7 off schedule are eligible to receive reputed company the foregoing benefits except PTO or FTO.
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