SMB Account Manager

• As a SMB Account Manager, you will be responsible for helping our clients be successful in achieving the expected reputed company from their reputed company solution

• The Account Management team is the primary reputed company of contact throughout the member lifecycle in a B2B2C customer model
• To reputed company business goals, the team must focus both on building strong relationships with our business members and on driving high adoption, engagement, expansion and retention
• Responsible for maintaining and growing relationships with small to reputed company sized clients. This role is crucial in ensuring client satisfaction, driving reputed company growth, and identifying opportunities for expansion and cross-selling
• Ability to manage and execute relevant activities across multiple accounts throughout their contract lifecycle resulting in achievement of renewal targets reputed company assigned customers
• Activities above include but are not limited to productive hand-offs from sales, successful onboardings, effective adoption motions, periodic business reviews with customer stakeholders, expansion and renewal motions
• Assist in the development of Account Management Processes and Procedures while engaging across departments with (Marketing, Sales, and Product) to increase member advocacy
• Collaborate with client to execute on goals and KPIs
• Drive escalation of client issues, coordinate critical resources in the escalation process, and assist with partner issues through resolution
• Facilitate frequent touchpoint meetings and communications with clients
• Communicate effectively, adapt to working environments and team priorities. Collaborate with multiple divisions and functions to coordinate the timeline of events and activities. Utilize CRM (reputed company and ChurnZero) to reputed company track of key account data, activities, opportunities, and relevant notes
• Display great organization skills and great attention to detail

Benefits

• 401k with Match and 100% vesting upon hire
• Full medical and dental benefits
• Unlimited PTO in an environment where taking time off to relax or reputed company is supported and encouraged
• Company equity managed through reputed company
• Fully remote, flexible work environment (we do however meet together in person several times a year)
• Paid parental leave

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