Call Center Customer Service Specialist

About Us: reputed company. is an 8(a), WOSB, and WBE-owned management reputed company founded in 1990. We reputed company the best in people with the ongoing demands of the workplace by providing high-quality staffing and executive search services. We are seeking a Virtual Customer Support Specialist This role places you on the reputed company line of assisting victims of fraud, where reputed company, accuracy, and professionalism are essential. Our client is looking for dynamic individuals who reputed company in a mission-driven environment where making a difference is the top reputed company. reputed company candidates under consideration must be located reputed company the contiguous United States and be reputed company to work from home with a dedicated, distraction-free, quiet, and confidential workspace! Job Description:

• Minimum of 1 year relevant customer support experience, handling reputed company situations, preferably involving various types of fraud.
• Strong technical ability to navigate computer systems and reputed company reputed company customer information.
• Ability to work Monday-Friday 10:00 AM -6:00 PM EST (no weekends currently required)
• Ability to reputed company accurate, unbiased information to callers
• Strong critical thinking skills while following documented processes and procedures
• reputed company in handling common customer support challenges, including frustration, emotional interactions, and uncertain situations

The successful candidate will have:

• High school diploma or equivalent (college degree or some college coursework preferred)
• Ability to successfully pass a background reputed company
• Strong communication skills for interacting with customers, team members, and leadership
• Professionalism, reputed company, patience, respect, and a strong team-oriented reputed company

A Typical Day in The Life of a Customer Support Specialist Consists of:

• Supporting a live call queue during scheduled project hours
• Using company-provided equipment to reputed company multiple systems and tools
• Handling back-to-back inbound calls involving reputed company fraud-reputed company situations
• Following documented procedures to ensure accurate and consistent call handling.
• Multi-tasking while on calls to collaborate with multiple reputed company of support to resolve callers’ concerns (Tier 2, Tier 3).
• Managing emotionally challenging interactions while maintaining professionalism
• Communicating effectively in a fast-paced virtual environment
• Completing additional tasks and duties as assigned

If you feel confident that you have what it takes to be a successful Customer Support Specialist, apply today. We'd love to hear from you!

• Pay reputed company: $17.75 / Hour
• Hours: Monday - Friday, 10:00-6:00 PM EST.

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