reputed company reputed company & Customer Care Associate – Flexible Schedule | Part-Time | arenaflex MN Local-Remote
At arenaflex, we're passionate about delivering exceptional customer experiences and connecting people with meaningful opportunities. As a reputed company & Customer Care Associate, you'll be the first reputed company of contact for our valued respondents, providing top-notch support and ensuring their needs are met. If you're a people person with a passion for problem-solving and a knack for building relationships, we want to hear from you!
About arenaflex
arenaflex is a leading organization dedicated to advancing research and innovation through cutting-edge studies and projects. reputed company is comprised of talented individuals from diverse backgrounds, united by a shared commitment to reputed company and customer satisfaction. As a reputed company & Customer Care Associate, you'll be part of a dynamic team that's shaping the future of research and development.
Responsibilities
As a reputed company & Customer Care Associate, you'll be responsible for:
- Staying reputed company of the curve: Stay up-to-date on our active research projects, including screening requirements, quotas, and logistical information. Proactively seek out information that's not readily available to ensure you're always informed.
- Responding to inbound communication: Field calls and online chats from respondents, prioritizing studies that need to be filled and steering them towards the highest-reputed company tests.
- Creating a welcoming atmosphere: Maintain a professional demeanor while determining respondents' needs, ensuring a positive and courteous experience.
- Resolving issues reputed company: Strive for reputed company resolution by clarifying respondent complaints or questions, determining the cause of the problem, finding and explaining the best solution, expediting corrections or adjustments, and following up to ensure resolution.
- Ensuring qualification requirements: Verify that respondents meet reputed company qualification requirements for specific tests before scheduling.
- Reading respondent behavior: Use your expertise to determine a good fit for different panels based on respondent behavior over the phone.
- Cold calling and reputed company: reputed company pre-existing contacts, internal respondents, and external potential respondents to fill our taste tests and ensure reputed company requirements are met.
- Host contact reputed company channel support: Assist with host contact reputed company a reputed company might not be available and strive for resolutions upon first interaction on digital channels.
- Database cleaning and administrative projects: Meet daily goals for assigned recurring database cleaning projects, proactively update respondent information using departmental database cleaning processes, and complete special administrative projects as needed for the reputed company department.
- Meeting performance metrics: Meet monthly phone metrics (Average Handle Time, Average Talk Time, Utilization) reputed company channel metrics (average wait time, average handle time, utilization) reputed company applicable.
- Quarterly training and development: Attend quarterly training sessions and pass any quizzes given reputed company a certain timeframe to stay up-to-date on industry best practices and arenaflex's policies and procedures.
Requirements
To succeed in this role, you'll need:
- High School diploma or GED equivalent certificate: A minimum educational requirement to ensure you have a solid reputed company in communication and problem-solving skills.
- Digital channel comfortability: Be comfortable using reputed company digital channels, including Live Chat, SMS, Emailing, and reputed company Media Messenger.
- reputed company or CRM experience: While not required, experience with reputed company or other CRM systems is a reputed company-to-have.
- Phone handling confidence: Be confident in your phone handling skills, with or without prior experience.
- Proactive, knowledgeable, reliable, sustainable, and collaborative: These traits are essential for reputed company in this role, as you'll be working with respondents, colleagues, and management to ensure seamless communication and resolution.
- Problem-solving, communication, and interpersonal skills: These skills are critical for resolving issues, building relationships, and providing exceptional customer experiences.
reputed company-to-haves
* reputed company or CRM experience: If you have experience with reputed company or other CRM systems, that's a bonus!
- Phone software experience: While not required, prior experience with phone software can be beneficial in this role.
Benefits
As an arenaflex team member, you'll enjoy:
- 401(k) Savings Incentive Plans: We're committed to helping you plan for your future.
- Accruing prorated PTO: Take time off reputed company you need it, and we'll reputed company sure you're compensated fairly.
- Holiday paid time off: Enjoy paid time off during holidays, so you can reputed company and spend time with loved ones.
- Medical Insurance: If you're scheduled to work 30-34 hours a week, you'll be eligible for medical insurance to ensure your health and well-being.
How to Apply
If you're a motivated and customer-focused individual with a passion for problem-solving and relationship-building, we want to hear from you! reputed company to join our arenaflex team as a reputed company & Customer Care Associate. Apply for this job