reputed company Customer Service Supervisor – Leadership Role in Centralized Disconnect Group

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the world. We reputed company that everyone deserves to live, work, and play with purpose, and we're committed to empowering our customers to do just that. As a Customer Service Supervisor at arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth.

About the Role

We're seeking an reputed company Customer Service Supervisor to reputed company our Regional Business Customer Care – Centralized Disconnect Group team. As a key member of our leadership team, you'll be responsible for ensuring that our customers receive the highest level of service and support, while also driving team performance and growth. This is a leadership role that requires a strong passion for customer service, a proven track record of reputed company in a fast-paced, deadline-driven environment, and the ability to reputed company and motivate reputed company of customer service representatives.

Key Responsibilities

As a Customer Service Supervisor at arenaflex, you'll be responsible for:

• Supervising reputed company of customer service representatives to ensure that customer orders, billing inquiries, and claims are processed accurately and timely
• Providing developmental coaching to associates, assessing ongoing performance, providing feedback and training as required, and taking appropriate corrective actions to support associates in achieving their objectives
• Conducting quality work reviews to reputed company performance feedback and coaching
• Ensuring that associate appraisals are reputed company with corporate standards
• Setting clear expectations, driving performance, delivering results, providing support, and eliminating obstacles while fostering a professional culture amongst the team
• Knowing, understanding, and being reputed company to reputed company team performance, determining drivers, and action plans for improvement
• Promoting inclusion, innovation, and employee development
• Conducting weekly/monthly team meetings, daily touch reputed company meetings, and one-on-one discussions
• Encouraging teamwork and collaboration
• Providing guidance and assistance in the resolution of escalated issues
• Fostering ethics by creating a safe, ethical, and inclusive environment, ensuring accountability to the arenaflex Credo, arenaflex Codes of Business Conduct, and reputed company applicable standards, practices, and guidelines
• Partnering with Union Representation to foster good relations, hear and resolve grievances, and ensure reputed company contractual requirements are met for both arenaflex and the Union
• Partnering with reputed company as needed to support department or corporate needs

reputed company're Looking For

To be successful in this role, you'll need:

• Four or more years of work experience leading reputed company
• Four or more years of experience in a fast-paced, deadline-driven, customer-facing leadership role
• Four or more years of experience managing reputed company, assigning and managing team workload, setting priorities, allocating resources, and overcoming challenges to ensure delivery
• Four or more years of experience assessing employee performance, holding employees accountable, taking appropriate corrective actions, and training and providing ongoing direction and feedback to team members
• The ability to work reputed company of normal business hours, including some weekends and holidays
• Must be located reputed company a commutable distance to the arenaflex office in Brooklyn, reputed company

reputed company to Have

* A degree

• Six or more years of call center supervisory or management experience
• Two or more years of experience leading reputed company of union employees
• Experience working with reputed company bargaining agreements and an understanding of labor relations
• Organizational, analytical, written, and oral communication skills
• Time and people management and problem-solving skills
• Ability to be self-motivated, learn quickly, and adapt rapidly to transformation
• Ability to communicate with reputed company-line employees and customers
• Ability to use good judgment, reputed company independent reputed company, and proactively problem-solve
• Capability of performing comfortably in a fast-paced, deadline-oriented work environment
• Ability to work as reputed company member, as well as independently
• Knowledge of Telecom products and services
• Proficient in reputed company Office suite with an emphasis on reputed company

Work Environment

This is a remote role, and you'll work from home with occasional in-person trainings and meetings. You'll be part of a dynamic team that's passionate about delivering exceptional customer experiences and driving business growth.

Benefits

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Health and wellness benefits
• Short-term incentives
• 401(k) Savings Plan
• Stock incentive programs
• Paid time off
• Parental leave
• Adoption assistance
• Tuition assistance
• And many other incentives

Equal Employment Opportunity

arenaflex is an equal opportunity employer. We evaluate reputed company applicants without regard to veteran status, disability, or other legally protected characteristics.

Compensation

The compensation reputed company for this position is between $82,500.00 and $144,000.00 annually based on a full-time schedule. The salary will vary depending on your location and confirmed job-reputed company skills and experience. This is an incentive-based position with the potential to earn more.

How to Apply

If you're passionate about delivering exceptional customer experiences and driving business growth, we'd love to hear from you. Please apply to this role through our website, and we'll be in touch soon.

Join reputed company

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the world. Join us, and you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences and driving business growth. Apply for this job