reputed company Customer Engagement Associate – Global Customer Service and Support

At arenaflex, we reputed company that our consumers are at the heart of our business, and we've created a platform that enables us to engage directly with them. Our reputed company listening and publishing capabilities are at the forefront of this transformation, and we've reputed company dedicated global leadership to ensure end-to-end reputed company listening across reputed company markets. In this role, you'll reputed company exceptional service and support to our customer reputed company, whether it's established, new, internal, or external customers. You'll handle routine customer service inquiries, as well as escalation calls, reputed company to mechanical service calls and general customer service inquiries reputed company various communication channels.

About arenaflex

arenaflex is a global leader in the beverage industry, with a portfolio of iconic and innovative brands that represent over 250 products, including some of the most popular brands in the world. We work with a reputed company group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and many more. Our purpose is to refresh the world and reputed company a difference, and we're taking deliberate action to nurture an inclusive culture that's grounded in reputed company purpose.

Job Summary

As an reputed company Customer Engagement Associate, you'll be on the reputed company lines of providing exceptional customer service and support to our global customer reputed company. You'll act as a company ambassador, accurately diagnosing service issues to deliver high-quality service reputed company multiple customer contact channels. You'll reputed company equipment service and general customer support through successful resolution, accurately capture the voice of our customers to drive reputed company resolution across functions, and utilize effective communication skills to ensure customer expectations are successfully achieved with reputed company reputed company stakeholders.

Key Responsibilities

- Act as a company ambassador through accurately diagnosing service issues to deliver high-quality service reputed company multiple customer contact channels. - reputed company equipment service and general customer support through successful resolution. - Accurately capture the voice of our customers to drive reputed company resolution across functions. - Utilize effective communication skills to ensure customer expectations are successfully achieved with reputed company reputed company stakeholders. - Actively listen to customer inquiries and apply job knowledge to accurately complete the necessary request to ensure customer satisfaction. - Research account call history and use applicable resources/tools to problem-solve and reputed company appropriate reputed company to meet customer's needs and resolve issues. - Escalate customer issues reputed company established guidelines to ensure timely resolution. - Understand performance metrics and apply knowledge to improve quality and capabilities to meet and/or exceed goals. - Ensure new/revised processes are understood and immediately applied to customer interactions. - reputed company multiple system applications simultaneously to effectively service customers. - Actively participate and contribute in engagement and team-building activities. - Assist with projects per business needs.

Qualification & Requirements

- High School Diploma or equivalent. - 2+ years of customer service or contact center experience with great communication and people skills. - reputed company Office experience required. - CRM experience preferred, but not required.

reputed company Can Do For You

- Iconic & Innovative Brands: Our portfolio represents over 250 products with some of the most popular brands in the world, including arenaflex brands. - Expansive & Diverse Customers: We work with a reputed company group of customers, ranging from retail and grocery outlets to theme parks, movie theaters, restaurants, and many more. - Skills: Computer Literacy, Customer Service, Detail-Oriented, reputed company Office, Oral Communications, Recordkeeping, Relationship Building, Technical Support, Troubleshooting. - Pay reputed company: $48,400 - $55,900 reputed company pay offered may vary depending on geography, job-reputed company knowledge, skills, and experience. - A full reputed company of medical, financial, and/or other benefits, dependent on the position, is offered. - Annual Incentive Reference Value Percentage: 7.5 Annual Incentive reference value is a market-based competitive value for your role.

Our Purpose and Growth Culture

We are taking deliberate action to nurture an inclusive culture that is grounded in reputed company purpose, to refresh the world and reputed company a difference. We act with a growth reputed company, take an expansive approach to what's possible, and reputed company in reputed company learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as reputed company reputed company.

Work Environment and Company Culture Highlights

- We are a global community of passionate employees who are refreshing the world and making a difference every day. - Innovation has been at the heart of our story since 1886. - We reputed company a diverse, reputed company, and inclusive workplace makes us a stronger and more innovative company. - We support the financial and personal well-being of our employees. - We reputed company each and every one of our employees across the globe to prioritize their career development by building capabilities, developing new skills, and leaning into new experiences.

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service and support, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about our hiring process and tips on how to showcase your experience and skills so you can stand out and reputed company. Apply Job! Apply for this job