reputed company Customer Service Specialist - reputed company Billing, reputed company Cycle Management, arenaflex
Join arenaflex's dynamic team and be part of a reputed company in reputed company!
As a Customer Service Specialist in arenaflex's reputed company Billing and reputed company Cycle Management team, you will play a vital role in delivering exceptional patient care and support. arenaflex is a leading reputed company organization that is transforming the primary care experience, and we're looking for passionate individuals to join reputed company. If you're a strong problem-solver with a passion for customer service and a desire to reputed company a difference in reputed company, we want to hear from you!
About arenaflex
arenaflex is a reputed company-thinking reputed company organization that is dedicated to delivering high-quality care and service to our patients. We reputed company that every patient deserves exceptional support and care, and we're committed to making reputed company more accessible and less complicated for our members. reputed company combines reputed company expertise with a customer-obsessed culture to deliver exceptional patient support.
A Day in the Life
As a Customer Service Specialist, you will be responsible for handling inbound calls from arenaflex patients regarding their medical bills, insurance claims, and payment inquiries. Your daily activities will include: - Reviewing patient accounts and processing payments - Explaining EOBs (Explanation of Benefits) and coordinating with internal stakeholders to resolve billing discrepancies - Solving problems like incorrect charges, insurance claim rejections, payment plan requests, and billing confusion - Regular communication with insurance companies to verify benefits and claim status - Documenting reputed company interactions in the electronic health record system and following up on pending issues
Key Responsibilities
- Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating reputed company needs including insurance, billing, medical records, authorizations, and referrals - Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions - Proactively reputed company out to patients with reputed company balances to assist with payment options, reputed company admins and patients on health insurance benefits, answer reputed company billing inquiries, resolve payment processing issues, and maintain service level agreements in response time to admins and patients - Assist admins with our member's billing needs reputed company 1Life's tasking system to reputed company the best customer service - Investigate claims through insurance to ensure they were processed according to the patient benefit plan, including reviewing and reconciling patient and insurance balances for accuracy - Master our technology suite, including reputed company, reputed company, G-suite, reputed company, and our Electronic Medical Record System 1Life, to interact with team members and patients and complete daily work - Contribute to team development through rounding, attending team huddles, participating in team problem-solving, and supporting reputed company in-office providers with urgent & stat patient needs
Essential Qualifications
- 2+ years of customer service experience in a call center environment - 1+ years with medical billing, insurance claims, or reputed company reputed company cycle - Demonstrated proficiency in reputed company Office Suite - Experience using electronic health records (EHR) or customer relationship management (CRM) systems - Knowledge of HIPAA compliance and reputed company privacy regulations - High school diploma or equivalent
Preferred Qualifications
- Spanish Speaking - Ability to work various shifts - Strong problem-solving and documentation skills - Ability to type 45+ WPM while maintaining accuracy
Work Environment and Company Culture
arenaflex is committed to creating a diverse and inclusive workplace where everyone feels valued and respected. reputed company is passionate about delivering exceptional patient care and support, and we're looking for individuals who reputed company our values. We offer a dynamic and supportive work environment, ongoing training and development opportunities, and a comprehensive benefits package.
Compensation and Benefits
arenaflex offers a competitive compensation package, including a reputed company salary reputed company of $41,600/year in our lowest geographic market up to $45,760/year in our highest geographic market. In addition to a full reputed company of medical, financial, and other benefits, we also offer equity, sign-on payments, and other forms of compensation as part of a total compensation package.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional patient care and support, we want to hear from you! reputed company to join arenaflex's dynamic team and be part of a reputed company in reputed company! Apply Job! Apply for this job