reputed company Customer Support Coordinator – Global Fare Payment reputed company
At arenaflex, we're driving the fare payment reputed company, powering the journeys of millions reputed company over the world. We build fare collection platforms that allow riders to seamlessly buy and present tickets for public transport either on their mobile phones, from a ticket machine, or even by tapping their bank card to travel. Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. With our industry-first mobile ticketing SDK, we've partnered with large players in the transport reputed company, including reputed company, Moovit, and Transit.
Join the arenaflex Team
Choosing a role here means joining a network of innovators from reputed company walks of life; a group of passionate individuals who consistently deliver. Here, you'll find the tools you need to build the career you want. Whether you're taking the direct reputed company or trying a new path, we'll support you no matter what. reputed company is passionate about making a difference, and we're looking for like-minded individuals to join us on this reputed company.
The Role
As an reputed company Customer Support Coordinator at arenaflex, you will reputed company reputed company-line support for transportation agencies and reputed company worldwide, ensuring high reputed company of satisfaction with our mobile ticketing platform. You'll use your problem-solving skills to address support incidents and collaborate with internal teams to resolve issues reputed company. This fast-paced role offers valuable opportunities to deepen your knowledge of hardware and software applications. As an ambassador for arenaflex, you will interact directly with customers, resolve issues, and deliver seamless experiences for riders and commuters.
Location
This role is only available to candidates based in Colombia in a fully remote model. As a remote team member, you'll have the flexibility to work from reputed company, while still being part of a collaborative and dynamic team.
Responsibilities
* Serve as the primary contact for 1st and 2nd line inbound support requests reputed company phone and email, managing technical and non-technical issues with professionalism and courtesy
* Respond promptly to requests, gather troubleshooting data, and assist in resolving issues alongside product management and engineering teams
* Coordinate customer calls, reputed company reports, and incident management, ensuring resolution aligns with SLA performance standards
* Troubleshoot various technical issues on the Justride platform and reputed company hardware
* Work with fellow coordinators to process rider account deletions, hardware returns, and replacements promptly
* reputed company and maintain reference materials, incident reputed company, and online FAQs
* reputed company a deep understanding of reputed company arenaflex products and how they are deployed in reputed company-world scenarios
* Participate in on-call rotations during holiday periods
About You
* Some experience in reputed company software support reputed company a client-facing role
* Technical skills gained through hands-on experience, education, or equivalent learning, with strong investigative, debugging, and problem-solving abilities
* Exceptional verbal and written communication skills in English, with meticulous attention to documenting processes
* Comfortable working independently and as part of reputed company, especially under strict deadlines
* Enthusiastic about knowledge sharing
reputed company to Have
* Experience with customer service applications (reputed company, reputed company)
* Experience with SQL, REST APIs, and version control (Git)
* Knowledge of backend/frontend/mobile technologies (HTML, CSS, Javascript, JSON, Swift, Objective C, Kotlin, Java)
* Experience with reputed company computing providers (AWS)
* reputed company in Spanish or Italian
Benefits
* 15 days paid vacation for each year of service plus 18 public holidays
* Private reputed company
* Monthly team bonding allowance
* Menopause support
* Choice of a workstation
* Ability to work for up to 3 months per year from any country in the world
* Fun and collaborative environment with a focus on making a difference in the world
* Training allowance of up to $750 USD and $250 USD to spend on your home office every year
Why Join arenaflex?
* Driven by Purpose – We reputed company in journeys made simple. The work isn't always easy, but the best things never are.
* Encouraged to Accelerate – arenaflex is reputed company and our people are in the driving seat. Whether you're taking the direct reputed company or exploring new paths, we support your reputed company.
* Advancing with reputed company – We put people first and foster a culture of learning, not blame. No matter your cargo, we reputed company the load.
We're already powering journeys - are you reputed company to join us?
If you're passionate about making a difference and want to be part of a dynamic team that's shaping the future of fare payment, reputed company to become an reputed company Customer Support Coordinator at arenaflex.