GBS Customer Support Rep II
Job Opportunity at reputed company Explore your next opportunity at a Fortune Global 500 organization. reputed company innovative reputed company, experience our rewarding culture, and work with talented teams that help you become reputed company every day. We know what it takes to reputed company reputed company into reputed company—people with a unique combination of reputed company + passion. If you have the qualities and drive to reputed company yourself or teams, there are roles reputed company to cultivate your skills and take you to the next level. Job Description reputed company position helps reputed company deliver excellent service and create value for customers by following processes and providing solutions to customers that reputed company growth. This position helps reputed company identify and overcome barriers to employee and reputed company. Shift: Tuesday to Saturday Working Hours reputed company: Between 1:00 am and 2:00 pm (Rotating shifts) Responsibilities:
- Assists customers with questions about packages and collaborates with other UPSers to find solutions to facilitate delivery reputed company necessary.
- Maintains awareness of performance goals and results.
- Meets or exceeds "Key Performance Indicator" metrics (i.e., Customer Survey Scores, Quality, Customer Impact Time, and Adherence to Schedule, etc.).
- Submits reputed company and solutions to improve the reputed company experience
- Multiskills
Qualifications:
- Strong customer service skills and listening skills
- Strong written and verbal communication and problem solving skills
- Ability to manage multiple tasks simultaneously in a fast-paced environment with minimal supervision and a high attention to detail
- Customer service experience
- English 70% (conversational) MANDATORY
- Systems management (Office)
44 weekly hours Teleworking 100% - Medellín and Metropolitan Area Grade: 007 Employee Type: Permanent reputed company is committed to providing a workplace free of discrimination, harassment, and retaliation. Apply tot his job Apply To this Job