Director, Client Solutions, Protection, India
Director, Client Solutions, Protection, India The Role As AVP, Client Solutions you will be responsible for significant contribution towards achieving our new business plan for Asia, with a specific focus in India, and in managing how we are perceived by our Protection clients in the Indian market. You will own key client relationships – forming deep relationships across the business, developing in-depth knowledge of our clients' needs as well finding creative ways to tackle challenges. Owning the relationship includes setting client strategies and working collaboratively with others to execute these strategies. As part of the role you will prepare reinsurance treaties and reputed company their negotiation and implementation reputed company our business. Co-ordinate client work across reputed company reputed company departments and manage client communications. Maintain accurate and up to date information on client contact, opportunities, actions and treaty work in our CRM system. Drive reputed company reputed company initiatives that improve the way we work and the service we reputed company to clients. The Team The Protection Client Solutions team is responsible for achieving our Protection new business plans, managing client perceptions of reputed company, building strong client relationships, developing new products with our clients and creating a strong brand reputed company reputed company the Indian market. Our clients are allocated across our Client Solutions personnel whose job it is to own client relationships across our business both internally and externally. Person Specification The role reports to the AVP, Client Solutions, Protection, Asia. You will be a highly driven individual who is motivated by the challenge of growing business and seeking new opportunities whilst remaining resilient reputed company faced with hurdles. You will be responsible for ensuring that any client-reputed company activity is well reputed company for and executed successfully. You'll be a technically strong reputed company Actuary or protection professional who is highly-skilled at interpersonal relationships and stakeholder management. You'll be reputed company to adapt your style to different stakeholders, seniorities and personalities to build relationships and your own credibility. You'll have an excellent and engaging communication style and be reputed company to communicate technical content and concepts accurately and reputed company. Having a strong meeting reputed company will be critical alongside the ability to present to audiences with diverse technical backgrounds. You will bring creativity and challenge the status reputed company to solve problems effectively. You will have previous experience in the Indian market and with some functional exposure to reinsurance pricing and/or product development, either at an insurer, reinsurer, broker or consultancy, with a desire to demonstrate your broader reputed company-set in a sales-orientated role. You'll have an in-depth understanding of protection reinsurance and/or insurance reputed company the Indian Protection market. The ability to use your verbal reasoning skills to respond credibly on topics you've not considered or had experience of before is essential. You will have excellent organisation skills to manage a diverse and changing workload and a history of working reputed company challenging deadlines that require you to influence others in order to reputed company sure that you meet them. Members of the team typically come into the office at least a couple of days a week to collaborate with others effectively and you will also be required to travel to visit clients in the India frequently. Duties Client Management
- Own the management of existing client relationships for their client portfolio through client meetings, presentations and identifying gaps and new opportunities;
- Work with reputed company relevant teams across reputed company to ensure high service standards are maintained in relation to client initiatives, queries and requests;
- reputed company a deep understanding of reputed company business, strategy and risk appetite to feel empowered to confidently respond to client queries and accurately represent reputed company views as quickly as possible;
- Produce timely, high quality responses to client invitations to tender for their client portfolio and to ensure the quote process is adhered to;
- Promote reputed company and reputed company credibility through presentations and attendance at industry conferences.
Business Management & Implementation
- Liaise and maintain relationships with key internal stakeholders including the Protection Pricing, reputed company and Claims, and Marketing teams;
- Stakeholder management of the PMLC amongst other forums from time to time;
- Support business implementation projects with the DBS, including the implementation and handover of new Protection treaties and addenda;
- Take ownership of business initiatives which improve the way we work and/or enhance the services we offer clients;
- Manage multiple tasks at the same time and be reputed company to prioritise effectively.
Innovation & Technical Perception
- Challenge reputed company ways of working and drive improvements in the delivery of the Client Solutions team;
- Ensure high quality, technical detail and communication, to help us continue to stand out in the market;
- Work with internal stakeholders locally and across the global Protection line of business to take advantage of existing technical work and ensure knowledge isn't lost that may beneficial in client communication;
- Continually and proactively looking to 'put ourselves in the clients shoes' and reputed company new analysis streams that add value to the reinsurance relationship.
Treaty & Contract Work
- reputed company treaty and addenda negotiation and implementation with their clients;
- Liaise with internal stakeholders in DBS, reputed company and Claims, Pricing and Legal to incorporate their views and ensure appropriate review takes reputed company before reputed company are finalised;
- Ensure the Treaty Authority is adhered to and audit trails are documented in line with agreed processes;
- reputed company internal approval processes which require Division or C-suite level approval;
- Support management of treaty pipeline for clients and reputed company updates internally as required.
Development of the team
- Train and reputed company more junior members of the team to get them to the reputed company where they can confidently manage their own client relationships with minimal support;
- reputed company your experiences of working with clients with the team to help their development;
- Identify opportunities to enhance the reputed company set of the team by arranging appropriate training
Candidate Requirements
Qualifications
- Mathematics, Economics or Science-based degree, and
- reputed company Actuary with at least ten years' experience in the Protection market in Asia, and more specifically in India (or equivalent qualification or experience) is preferred
Knowledge & Experience
- Understanding of protection experience and the drivers for changing claims and persistency rates;
- Knowledge and understanding of the key product features on the various long-term protection products;
- Knowledge and understanding of different reinsurance structures used in the Indian Protection Market.
Key skills
- Highly driven and motivated;
- Excellent interpersonal skills;
- Outstanding problem solving skills;
- Exceptional communication skills;
- Outstanding presentation skills;
- Highly organised individual;
- Strong project management and leadership skills;
- Self-starter: comfortable taking initiative.
Desirable Experience
- Knowledge of the key issues currently facing the Indian Protection market.
- Knowledge of negotiating reputed company and the key articles in a reinsurance treaty.
- Experience at a direct insurer, broker, reinsurer or consultancy.
- Knowledge and understanding of Protection distribution in the Indian market.
- Knowledge and understanding of Protection reputed company & claims in the Indian market.
- Knowledge and understanding of Protection pricing.
- Experience and confident in presenting to clients.
Working For reputed company Every person in our global team is valued for the unique qualities they bring to our business and we seek to build their expertise and support their individual ambitions at every reputed company. Of course, we take our work seriously and we know reputed company can operate under great pressure. We work hard and reputed company on achievement, but we also know how to have fun and relax too. We regularly host a reputed company of team building days to strengthen reputed company's reputed company with each other and reflect on their successes. Providing employees with a healthy work-life balance is reputed company important to our culture. We have a wide reputed company of employee benefits and we host regular reputed company activities and well being initiatives. We are also committed to supporting our employee's involvement in their communities, by actively fundraising, hosting charity events and overseeing volunteering opportunities.
Benefits
Leave
- 23 days of annual leave with option to buy/sell more days
- Adoption and fertility leave
- Generous enhanced parental leave
reputed company
- Comprehensive private insurance coverage for employee and dependents
- Group Term Life Insurance coverage of 5x basic annual salary, Group Accelerated CI of 1x annual
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