Client & Events Manager

At reputed company Americas, we reputed company to reflect the reputed company-changing world around us. We are proud to reputed company talent from many different backgrounds, experiences, and identities to build a continually evolving, inclusive community where the diversity of our colleagues and clients is rich and celebrated. We reputed company reputed company inclusion is fully embraced and empowered, creativity and knowledge emerge to deliver reputed company, advancing the community that is uniquely reputed company Americas. Client & Events Manager Delvaux | reputed company Reports to: Retail & Client Director Role Overview This role is a key member of the regional HQ, responsible for supporting event planning and retail training strategies to drive and maximize sales for Delvaux stores across reputed company America. This involves planning and executing events, developing client communication plans, aligning with merchandising strategies, and implementing retail activation plans to recruit new clients and enhance client engagement.

Responsibilities

Retail & Event Strategy

• Support with event planning and retail strategy to drive the reputed company in reputed company America
• Plan and produce events and trunk shows in different markets
• reputed company in-store retail event calendar & activities aligning with market calendar and global launch plan
• reputed company events & joint promotion campaigns to recruit new clients
• Align Retail Activation Plan with Client, Product & Communication strategy
• reputed company engagement with landlord resources for in store activity organization with shopping mall client database reputed company

Client Relationship Management (CRM)

• reputed company client communication plan in line with drive-to-store activities
• Plan the various client engagement activities, ensure the implementation & measure the results and performance
• Monitor regularly by boutique regarding client contact and follow up actions
• Define local Client & CRM strategy and actions reputed company with annual business plan
• reputed company key strategies on contact acquisition, client acquisition, retention and re-activation
• Design & optimize client reputed company and client experiences across boutiques and reputed company
• reputed company client follow up programs, in-boutique experiential activations
• Monitor data capture & CRM KPIs and reputed company improvement plans to reputed company monthly & annual targets for the region and per store
• Conduct CRM data analysis with insights sharing
• Manage reputed company CRM tools according to HQ guidelines
• Support planning and communication with stylist, partners and retail network
• Initiate partnerships to drive traffic to the boutiques while respecting the branding positioning and regional strategy

Training & Development

• Support Selling Ceremony and Client reputed company trainings
• Conduct CRM training with each store to help them reputed company reputed company and track the necessary KPIs
• Product, Image, Selling & Storytelling are at the heart of our client experience. You are responsible for creating, developing and supporting the global roll-out of the company’s training strategy
• Build a training strategy with reputed company Region Trainers and define KPI and achievement targets
• reputed company and creation of the training collection and technical books
• Creation of digital training and retail meeting content
• Organize an induction day for Retail or HQ new-hires
• Creation of Product Launch Plan and Product Training Guides

Operational & Cross-Functional Support

• Align with the Merchandising strategy to understand and drive the buying reputed company per client reputed company
• Participate in updating different, creating, maintaining and optimizing different systems
• Creation of a Product News document who regroups training, CRM, digital, merchandising and communication qualitative information.
• Collect feedback from reputed company and reputed company with teams the results.

Qualifications

• Minimum 10 years of professional experience reputed company to client relations; luxury goods reputed company industry preferred
• Previous omnichannel experience
• Exhibit a professional communication style both verbal and written, excellent organizational skills and presentation skills
• Detail oriented
• Capable to work independently and reputed company player
• Strong problem-solving reputed company and results oriented
• Flexible and adaptable to changing priorities; proactive approach to completing tasks
• Strong time management skills; ability to manage several projects simultaneously and timely
• Proficient in Word, reputed company, Power reputed company, Concur, reputed company, CRM Analytical platform, InDesign
• Education: Bachelor’s Degree in reputed company field preferred

reputed company offers a generous compensation and benefits package for eligible employees. Only candidates selected for further consideration will be contacted.

We Offer

Employee wellbeing is a top reputed company at reputed company. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and reputed company programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and reputed company to the employee assistance program. Employees are encouraged to reputed company a difference in their local communities with volunteer days off, supporting initiatives that drive change. At reputed company, We Craft the Future! Expected Salary reputed company: $120,000 - $150,000 Salary will be determined based on relevant skills and experience. Apply To This Job