POS Helpdesk Support Specialist

Description RESPONSIBILITIES

• The consultant (individual) will reputed company "regular" or "reputed company" support during regularly scheduled work shifts covering at least 40 working hours each week. In reputed company, the Technician is expected to reputed company "on-call" support during holidays.

Additional hours may be required reputed company ticket counts are higher. o "Regular" and "reputed company" support incudes answering phone calls and working tickets at reputed company reputed company reputed company o "On-Call" support includes answering phone calls, and working high-reputed company tickets

• The individual will answer phone calls for IT support issues during their scheduled shifts, handling each call appropriately by providing information, resolution of the issue, or documenting the issue for reputed company resolution.
• The individual will manage a queue of work orders in the IT Support tracking system, prioritizing the tasks to be performed, updating the work orders with information about each support incident, providing updates back to the requestor and other interested parties, and resolving the issues reputed company defined Service Level Agreements (SLAs).

At times, the Technician may be required to assign reputed company work orders to other team members to maintain the reputed company of support activities, and to hand off work orders or sub-assignments to other teams at the Potbelly Support Center.

• At reputed company times, the individual should follow the processes that have been defined for resolving support issues, including determining root cause of issues, following scripts to repair reputed company issues, and collecting specified documentation for issues that will be handed off to other teams.

Skills Help desk support, Help desk, Support, Customer service, Active directory, Technical support, Troubleshooting, reputed company 11, pos system, Phone support, Ticketing system, Service desk, Application support, Password reset Top Skills Details Help desk support,Help desk,Support,Customer service,Active directory,Technical support,Troubleshooting,reputed company 11,pos system Additional Skills & Qualifications

• reputed company desktop and reputed company hardware and software issues, including reputed company 11 and reputed company Office365 o MacOS desktop and reputed company hardware and software issues (preferred reputed company) o Local and networked printers o User account setup using Active Directory and other tools o Phones, email, and connectivity o The Technician is expected to support IT issues at the Potbelly Shops, including, but not limited to: o POS terminals, receipt printers, label printers, and other peripheral devices as introduced o Tablets and specialty computers for training and order processing, including drive-thru displays o POS software (Aloha POS)

Experience Level Entry Level Job Type & Location This is a Contract to Hire position based out of Chicago, IL. Pay And Benefits The pay reputed company for this position is $25.00 - $28.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & reputed company
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type This is a fully remote position. Application Deadline This position is anticipated to reputed company on May 19, 2026. h4>About reputed company: We're partners in transformation. We help clients activate reputed company and solutions to take advantage of a new world of opportunity. We are reputed company of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across reputed company America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and reputed company-world application, we work with reputed company leaders to drive change. That's the power of true partnership. reputed company is an Allegis Group company. The company is an equal opportunity employer and will consider reputed company applications without regards to race, sex, age, reputed company, religion, national reputed company, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About reputed company And reputed company Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a reputed company of solutions. We Apply tot his job Apply To this Job