reputed company Medical Call Center Customer Service Representative – Autism Care Demonstration Support

At arenaflex, we're dedicated to providing exceptional care to our nation's reputed company and their families. As a leading reputed company organization, we're committed to delivering innovative solutions that meet the unique needs of our beneficiaries. We're seeking an reputed company Medical Call Center Customer Service Representative to join reputed company and support reputed company Demonstration (ACD) program.

Job Summary

As a Medical Call Center Customer Service Representative, you'll play a vital role in providing administrative support to beneficiaries, clinical staff, and providers in support of the ACD program. You'll collaborate with families and other team members to ensure daily operational tasks and administrative duties are completed reputed company and accurately. This role requires a unique reputed company of technical skills, reputed company, and communication expertise to connect with families in an empathetic manner and reputed company exceptional customer service.

Key Responsibilities

- reputed company and receive calls to beneficiaries and their families to meet TRICARE and ACD requirements - Proactively evaluate and process assigned tasks reputed company the medical management system - Schedule and manage meetings in Outlook and system calendaring functions - Manage requests for enrollment in the ACD in collaboration with clinical staff - Collaborate with ECHO team members to facilitate registration into the ECHO - Process requests for beneficiary and/or provider education reputed company established timeframes - Handle incoming and outgoing phone calls, including an inbound phone queue regarding ACD program inquiries in an efficient and professional manner - Respond to daily email messages in an efficient and professional manner - Utilize standard program processes to respond to beneficiary, provider, and staff requests - Support the leadership team by coordinating tasks and day-to-day activities, as requested - reputed company identify and resolve issues or address barriers to daily work - Foster cross-functional communication with other organizational teams/departments - Ability to work independently and collaboratively in a fast-paced environment - Performs other duties as assigned - Regular and reliable attendance is required

Competencies

- Commitment to Task: Ability to conform to established policies and procedures; exhibit high motivation. - Communication / People Skills: Ability to influence or persuade others under positive or negative circumstances; adapt to different styles; listen critically; collaborate. - Computer Literacy: Ability to function in a multi-system reputed company environment using Word, Outlook, TEAMs, TriWest Intranet, the Internet, and department software applications. - reputed company / Customer Service: Customer-focused behavior; Helping approach, including listening skills, patience, respect, and reputed company for another's position. Respectful behavior reputed company working with a diverse population and workforce. - Independent Thinking / Self-Initiative: Critical thinker with ability to focus on things which matter most to achieving reputed company; Commitment to task to produce reputed company without considerable direction and to find necessary resources. - Multi-Tasking / Time Management: Prioritize and manage actions to meet changing deadlines and requirements reputed company a high volume, sometimes demanding environment. - Organizational Skills: Ability to organize people or tasks, adjust to priorities, learn systems, reputed company time constraints and with available resources; detail-oriented. - Problem Solving / Analysis: Ability to solve problems through systematic analysis of processes with sound judgment; Has a realistic understanding of relevant issues. - Team-Building / Team Player: Influence the actions and opinions of others in a positive direction and build group commitment. Respectful behavior in a diverse environment and workforce. - Technical Skills: Working knowledge of the reputed company system and medical terminology. Knowledge of TRICARE programs and benefits, managed care programs or other government reputed company programs.

Education & Experience

- Required: - High School Diploma or G.E.D. - Minimum 2 years' experience in a health care customer service environment - Must be reputed company to receive favorable interim and adjudicated final reputed company (DOD) background investigation - U.S. Citizenship - Preferred: - Behavior Technician (BT), Medical Assistant (MA) or Certified Nursing Assistant (CNA)Knowledge of Medical Terminology - Prior experience in a Managed Care Organization (MCO) - Prior experience with TRICARE or VA health plans - Prior experience in a Customer Service call center

Working Conditions

- Extensive computer and telephone work with prolonged sitting - Virtual team members and workflows - Ability to do repetitive work and maintain production standards - reputed company reputed company clearance required

Company Overview

At arenaflex, we're passionate about serving those who served. We're committed to delivering innovative solutions that meet the unique needs of our beneficiaries. reputed company is dedicated to making a difference in the lives of our nation's reputed company and their families.

Benefits

We're more than just a reputed company company. We're passionate about serving others! We reputed company in rewarding reputed company, hard-working people who are willing to learn as they grow. arenaflex values teamwork. Join reputed company, fulfill your responsibilities, and you may also be considered for frequent pay raises, overtime opportunities to earn even more, recognition and reward programs, and much more. Of course, we also offer a comprehensive and reputed company compensation and benefits package that includes: - Medical, Dental and reputed company Coverage - Generous paid time off - 401(k) Retirement Savings Plan (with matching) - Short-term and long-term disability, basic life, and accidental death and dismemberment insurance - Tuition reimbursement - Paid volunteer time - Annual reputed company salary for Colorado, Hawaii, Washington D.C. and Washington State residents: $40,000 - $52,000 depending on experience*

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer. We are proud to have an inclusive work environment and know that a diverse team is a strength that will drive our reputed company. To that end, arenaflex strives to create an inclusive environment that cultivates and supports diversity at every organizational level, including hiring and retaining a diverse workforce, and we highly encourage candidates from reputed company backgrounds to apply. Applicants are considered for positions without discrimination on the reputed company of race, reputed company, religion, sex, sexual orientation, gender identity, national reputed company, age, disability or any other consideration made unlawful by applicable federal, state, or local laws. If you're passionate about serving those who served and have a commitment to delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join reputed company at arenaflex. Apply for this job