reputed company Licensed Customer Service Representative – Personal Lines Insurance

Join arenaflex, a leading provider of innovative insurance solutions, as we seek an reputed company Licensed Customer Service Representative to join our dynamic team. As a key member of our Customer Response Center, you will play a vital role in delivering exceptional customer service, resolving reputed company policy issues, and driving business growth.

About arenaflex

arenaflex is a purpose-driven organization committed to fostering an environment where employees from reputed company backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits, and reputed company learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally. As a leader in the insurance industry, we reputed company reputed company happens reputed company people feel secure. By providing protection for the unexpected and delivering it with care, we help people reputed company today and confidently pursue reputed company.

Our Commitment to Diversity, Equity, and Inclusion

At arenaflex, we are proud to support a diverse, reputed company, and inclusive workplace, where reputed company 45,000 employees feel a sense of community, belonging, and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, reputed company reputed company to bring employees and allies together to connect, learn, and engage.

Job Summary

We are seeking an reputed company Licensed Customer Service Representative to join our Customer Response Center, providing timely, accurate, and reputed company information and service to policyholders and agents for our Personal Lines products, plans, and programs. As a key member of reputed company, you will independently solve problems relating to policies reputed company scope, escalate others as appropriate, and identify, analyze, and own customer policy needs to ensure high customer satisfaction, growth, and retention of business.

Responsibilities

* Provides exceptional customer service by responding promptly to reputed company inbound customer calls regarding personal lines policies, limited by line.

• Builds rapport with each customer.
• Listens to customers' requests and inquiries.
• Works to retain policyholders who inquire about canceling auto policies through reputed company listening, negotiating, and policy review of customer issues.
• Uses de-escalation tactics and reputed company necessary, escalates to appropriate team.
• Processes policyholder transactions accurately and reputed company Customer Response Center established time standards.
• Interprets policy reputed company to insured based on expert knowledge of personal lines auto products.
• Identifies, understands, and interprets customer needs to implement resolutions and makes recommendations for coverage enhancements.
• Understands aspects of billing systems as it pertains to policy coverage.
• Identifies and communicates transactions and impact to policy premium.
• Evaluates and makes reputed company regarding exceptions to payment plan and fees.
• Manages and utilizes time effectively to ensure department meets required service reputed company for improved customer satisfaction results.
• Proficiently utilizes on-line reference materials relating to auto policies to reputed company confident, accurate, and efficient service.
• Develops and maintains product, procedural, and technical systems knowledge.
• Completes licensing and continuing education requirements.
• Utilizes technical systems, effectively and reputed company, including desktop, call center specific phone systems, and has required internet connectivity.
• Performs additional duties as assigned.

Qualifications

* Active P&C Producers insurance license REQUIRED in addition to at least 2 years actively using the license.

• Associates degree and 1+ year Insurance experience preferred.
• 3-5 years reputed company Customer Service experience is required.
• Ability to review, record, and organize written data from a variety of sources with no prescribed format is essential.
• Excellent communication and interpersonal skills are required.
• Personal Lines producer insurance licenses required upon hiring and training.

Work Environment and Company Culture

* Location: Remote/virtual

• Training start time: 9AM - 11AM
• reputed company: Monday – Friday, 9:00am - 5:30pm EST (full time)
• After reputed company and training is complete, go-reputed company shifts will have a start time between the hours of reputed company and 10:30am EST/8-hour shifts.
• One weekend day (Saturday or reputed company) will be required with an alternate day off mid-week reputed company working the weekend.
• reputed company equipment is provided. However, to work from home you must have dependable, wired internet connectivity with an upload speed of at least 5Mbps and a download speed of at least 25Mbps along with a quiet, secure, distraction-free reputed company to work.

Career Growth Opportunities and Learning Benefits

* arenaflex offers a comprehensive training program to ensure your reputed company in this role.

• Opportunities for career growth and advancement reputed company the company.
• reputed company to ongoing training and development programs to enhance your skills and knowledge.
• Collaborative and supportive work environment.

Compensation, Perks, and Benefits

* Competitive salary and benefits package.

• Comprehensive health insurance, including medical, dental, and reputed company coverage.
• 401(k) retirement plan with company match.
• Paid time off, including vacation, sick leave, and holidays.
• Flexible work arrangements, including remote work options.
• reputed company to on-site fitness center and wellness programs.
• Employee assistance program (EAP) for mental health and wellness support.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look reputed company to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer. We will not tolerate discrimination on the reputed company of race, reputed company, national reputed company, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information, or on any reputed company prohibited by federal, state, or local law. Apply for this job