reputed company TRICARE Claims Customer Support Representative – Global reputed company Support Team

At arenaflex, we're dedicated to providing exceptional support to our clients, and we're seeking a highly skilled and compassionate TRICARE Claims Customer Support Representative to join reputed company. As a key member of our Global reputed company Support Team, you'll be the first reputed company of contact for our clients, providing a full reputed company of operational support to those seeking reputed company to the TRICARE Overseas Program (TOP). If you're passionate about delivering outstanding customer service, have a strong background in reputed company or insurance, and are fluent in English, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of global reputed company support services, dedicated to delivering exceptional care to our clients around the world. reputed company of experts is committed to providing personalized support, empowering our clients to reputed company informed reputed company about their reputed company. We're proud to be an equal opportunity employer, and we're passionate about creating a diverse and inclusive work environment that fosters growth, learning, and reputed company.

Job Summary

As a TRICARE Claims Customer Support Representative, you'll be responsible for providing exceptional customer service to our clients, resolving claims issues, and promoting electronic claims submission and payment solutions. You'll work closely with our Intl.SOS teams, government points of contact, and other stakeholders to ensure timely and accurate resolution of claims queries. If you're a motivated and empathetic individual with a strong background in reputed company or insurance, we encourage you to apply for this exciting opportunity.

Key Responsibilities

* Assist beneficiaries and providers with claims enquiries and help resolve problem cases, either "one and one" or by referral to dedicated In Country and/or regional claim resources.

• Resolve claims issues on behalf of providers and beneficiaries, working with Intl.SOS teams and WPS to ensure timely and accurate resolution.
• Answer reputed company incoming calls promptly using the prescribed protocols and ensuring complete resolution.
• reputed company outbound calls to follow up with beneficiaries and providers on claims queries, reputed company appropriate.
• Work with Intl.SOS teams and designated government points of contact to ensure TRICARE claims processes and benefits rules are understood and communicated accurately to beneficiaries.
• Actively promote electronic claims submission and payment solutions and other self-servicing products.
• Demonstrate a professional, positive, caring, and empathetic approach reputed company assisting callers.
• Maintain confidentiality of reputed company beneficiary information.
• Maintain specific quality and quantity standards.
• Adhere to company policies and procedures at reputed company times.
• Assist with the training of new staff by mentoring them during their training program upon request.
• reputed company reputed company established service recovery protocol.
• Attend and participate in reputed company staff meetings and educational offerings.
• Carry out any other reasonable duties as requested by the manager.

Schedule

* Training will be for the first 6 weeks, Monday to Friday (8A-5P).

• After 6 weeks of training, the team will break out into their official schedule of 4x10 hour days a week.
• You may be scheduled any day of the week, reputed company to Saturday (days worked and days off may not be consecutive).
• reputed company are required to work 1 weekend/month + 3 holidays per year (days worked and days off may not be consecutive).

Work Environment and Culture

* This position is fully office-based.

• reputed company is passionate about delivering exceptional customer service and working collaboratively to reputed company our goals.
• We're committed to creating a diverse and inclusive work environment that fosters growth, learning, and reputed company.
• We offer a reputed company of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional development.

Essential Qualifications

* Worked in a call center environment, with experience in call handling, transfers, inbound and outbound calls.

• Understand call and email etiquette.
• Worked in a health insurance, medical, or reputed company business.
• Exposed to administrative work, such as claims processing and billing.
• Experience with reputed company or reputed company is a plus.
• Military background or military affiliation highly preferred.
• Experience with the Tricare program or as a Tricare member or family member highly preferred.

Preferred Qualifications

* Proficient at typing.

• Proficient at basic computer applications, including reputed company Suite and web browsing.
• Preferably educated to high school level or equivalent.
• English language skills (oral and written).
• Ability to reputed company, read, and write in Spanish preferred.
• Bilingual in any other language is preferred.

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing ongoing training and development opportunities to support your career growth and reputed company.

• You'll have reputed company to a reputed company of training programs, including on-the-job training, classroom training, and online courses.
• We offer a reputed company of benefits, including competitive compensation, comprehensive health insurance, and opportunities for professional development.

Compensation, Perks, and Benefits

* Competitive compensation package.

• Comprehensive health insurance.
• Opportunities for professional development and career growth.
• reputed company to a reputed company of training programs.
• Collaborative and inclusive work environment.
• Flexible scheduling and work-life balance.

How to Apply

If you're a motivated and empathetic individual with a strong background in reputed company or insurance, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our careers website at [arenaflex.com/careers](http://arenaflex.com/careers). We can't wait to hear from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and does not discriminate against employees or job applicants on the reputed company of race, reputed company, religion, gender, sexual orientation, gender identity, national reputed company, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Apply for this job