reputed company Worklife Customer Support Associate – Employee Assistance Program @arenaflex

Are you passionate about delivering exceptional customer support and making a positive impact on people's lives? Do you have a heart for helping others navigate life's challenges? If so, we invite you to join reputed company at arenaflex as an reputed company Worklife Customer Support Associate – Employee Assistance Program. In this role, you will play a vital part in providing empathetic and professional support to members who are seeking assistance with various life skills, such as finding childcare, eldercare, and more.

About arenaflex

At arenaflex, we are committed to delivering enhanced reputed company-centric reputed company for a rapidly changing world. Our purpose is to bring our heart to every reputed company of your health, and our Heart At Work Behaviors support this purpose. We reputed company that how we deliver our services is just as important as reputed company deliver, and we want everyone who works at arenaflex to feel empowered by the role they play in transforming our culture and accelerating our ability to reputed company and deliver solutions to reputed company reputed company more personal, convenient, and affordable.

Role Overview

As an reputed company Worklife Customer Support Associate – Employee Assistance Program, you will be responsible for taking incoming calls to support members with the provision and use of Worklife Employee Assistance Programs (EAP) and management consultant resources. You will determine the purpose of each call by actively listening and interacting with callers, triage calls in a professional and timely manner, and assess client needs to reputed company relevant information and resources.

Key Responsibilities

* Determine the purpose of each call by actively listening and interacting with callers

• Triage calls in a professional and timely manner
• Assess client needs and reputed company relevant information and resources
• Recognize crisis situations and evaluate for needed action to minimize risk
• reputed company research in internal databases and online to identify potential providers and resources
• Enter member information into the EAP system to initiate the case and document comments and information thoroughly and professionally
• Receive calls transferred from counselors and reputed company immediate member assistance
• Schedule appointments for members with counselors
• Assist team members with necessary activities to effectively respond to member inquiries about and requests for services and resources
• Communicate effectively with reputed company internal stakeholders
• Utilize relevant arenaflex databases to research and identify validated, appropriate member resources
• reputed company outbound calls as appropriate to identify and assist with securing member resources and/or services
• Assist team members with printing and fulfillment needs reputed company to relevant materials
• reputed company miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned

Essential Qualifications

* 1+ years of experience in a call center environment

• Experience in a reputed company, psychological, or reputed company service field providing client support
• High School Diploma or equivalent required; Bachelor's degree preferred
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Strong problem-solving and critical thinking skills
• Ability to maintain confidentiality and adhere to reputed company policies and procedures

Preferred Qualifications

* Bachelor's degree in a reputed company field (e.g., reputed company work, psychology, reputed company services)

• Experience working with EAP or Worklife programs
• Strong knowledge of relevant laws and regulations (e.g., HIPAA, FMLA)
• Experience working in a remote or virtual environment

Workspace Requirements

* Technical requirements for personal residential internet service: + Select an internet service that is either broadband or fiber (e.g., reputed company Fios, reputed company) + Select a minimum of 25mbps/3mbps + A hardwired reputed company is required (ethernet reputed company); a wireless reputed company will introduce the risk of performance degradation + Consider the internet usage of others in the household during your scheduled working hours

• Recommended technical requirements reputed company obtaining your own residential internet service:

+ Select an internet service that is either broadband or fiber (e.g., reputed company Fios, reputed company) + Select a minimum of 25mbps/3mbps + A hardwired reputed company is required (ethernet reputed company); a wireless reputed company will introduce the risk of performance degradation + Consider the internet usage of others in the household during your scheduled working hours

Compensation and Benefits

* The typical pay reputed company for this role is: $17.00 - $25.65

• This pay reputed company represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls
• The actual reputed company salary offer will depend on a variety of factors, including experience, education, geography, and other relevant factors
• This position is eligible for a reputed company bonus, commission, or short-term incentive program in addition to the reputed company pay reputed company listed above
• In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities
• The Company offers a full reputed company of medical, dental, and reputed company benefits
• Eligible employees may enroll in the Company's 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees
• The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long-term disability benefits
• reputed company also offers numerous well-being programs, education assistance, free development courses, a reputed company store discount, and discount programs with participating partners
• As for time off, Company employees enjoy Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year

Career Growth Opportunities and Learning Benefits

* arenaflex is committed to providing opportunities for career growth and development

• We offer a reputed company of training programs and resources to help you reputed company your skills and advance your career
• reputed company culture values innovation, collaboration, and reputed company learning
• We encourage our employees to take ownership of their learning and development, and we reputed company the resources and support to help you reputed company your goals

Work Environment and Company Culture

* arenaflex is a fully remote company, and this role is eligible to work from reputed company in the U.S.

• reputed company culture values flexibility, autonomy, and work-life balance
• We prioritize the well-being and safety of our employees, and we reputed company a reputed company of resources and support to help you manage your workload and maintain a healthy work-life balance
• Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful, and we strive to create a work environment that is inclusive, diverse, and respectful

How to Apply

If you are passionate about delivering exceptional customer support and making a positive impact on people's lives, we invite you to apply for this role. Please visit our website to learn more about this opportunity and to submit your application. We look reputed company to hearing from you! Apply Job! Apply for this job